Project Officer: Membership Services Associate

Summary

This role is dedicated to empowering SLCCIA by enhancing member retention, reactivating inactive accounts, and optimizing service delivery. The primary objective involves reconnecting with dormant members, ensuring the accuracy of member databases, facilitating renewal and onboarding procedures, and linking members with pertinent Chamber resources and opportunities to foster sustained engagement.

Responsibilities

• Execute targeted outreach campaigns to inactive members and prospective candidates via telephone, email, messaging platforms, and in-person meetings.

• Document specific causes for membership lapses, non-renewals, and recurring member inquiries within a centralized tracking system for leadership analysis.

• Manage and refine membership databases by updating contact information, categorizing membership types, monitoring subscription statuses, logging engagement history, and scheduling follow-up tasks.

• Facilitate the renewal and onboarding workflows by verifying data completeness, coordinating routine administrative actions, and distributing approved membership details and welcome kits.

• Guide members toward appropriate Chamber services, events, policy discussions, business prospects, and authorized support programs while monitoring participation rates.

• Assist in gathering member feedback and conducting satisfaction surveys, then synthesize common themes to drive enhancements in service offerings.

• Generate brief weekly reports detailing outreach activities, response rates, renewal progress, service referrals, and pending tasks, while promptly escalating critical issues regarding complaints, reputation, or data integrity.

Requirements

• Proven ability to conduct structured communication across multiple channels including phone, digital platforms, and face-to-face interactions.

• Strong organizational skills for maintaining precise records and tracking member status changes.

• Experience in managing membership lifecycles, including onboarding, renewals, and reactivation strategies.

• Competence in data analysis to identify trends and summarize feedback for strategic improvements.

• Ability to prepare concise reporting and handle sensitive information with discretion.

• Excellent interpersonal skills to build rapport with diverse member bases and effectively promote Chamber initiatives.