About this role
Job title: Project Manager
About the Role The Project Manager will manage and deliver multiple high-profile deployments in partnership with Fortra and customer teams, coordinating with Sales to align goals and create detailed Statements of Work. This role drives the deployment lifecycle from planning to live service, focusing on customer success, risk mitigation, and operational efficiency.
What You'll Do
- Manage and deliver multiple high-profile, high-risk, and complex deployments simultaneously.
- Collaborate with the Sales team to understand customer goals and create detailed Statements of Work.
- Define project goals and create detailed project plans, proactively identifying and mitigating risks.
- Lead Fortra and customer project teams through the full deployment lifecycle using strong influencing skills.
- Monitor, track, and report project status, ensuring consistent engagement with C-level stakeholders.
- Build and maintain strong customer relationships to support their journey with Fortra and desired security outcomes.
- Acquire deep knowledge of Fortra products and services to onboard and train customers.
- Ensure smooth transitions of customers into live service aligned with operational and business requirements.
- Contribute to continuous improvement initiatives that enhance customer experience and operational efficiency.
- Maintain a utilization target of 85% or greater.
- Support internal initiatives for improving processes and product releases.
- Mentor team members in project management best practices and product knowledge.
- Perform other duties
What We're Looking For
- Proven experience managing complex deployments across multiple stakeholders and teams.
- Strong influencing, leadership, and communication skills.
- Ability to define project goals, develop detailed project plans, and identify/mitigate risks.
- Excellent stakeholder management, including engagement with C-level executives.
- Customer onboarding and relationship-building experience; willingness to learn Fortra products and services.
- Ability to work with cross-functional teams, including Sales, and maintain a customer-centric focus.
- Strong commitment to process improvement and operational efficiency.