About this role

ROLE: Project Manager

SALARY: 10-15% hike on current salary

JOB TYPE: Full Time

LOCATION: Kuala Lumpur, Malaysia

JOB DESCRIPTION:

We are looking for a Project Manager with 10 years of experience.

Project Delivery
Lead end-to-end delivery of technology projects across the APAC Consumer Servicing
portfolio, from initiation through to post-implementation review
Define and maintain project plans, milestones, resource plans, and delivery roadmaps
Manage project scope, schedule, budget, risks, issues, and dependencies proactively
Drive delivery cadence across distributed squads in Malaysia, India, and the Philippines
Facilitate sprint planning, stand-ups, retrospectives, and stakeholder reviews
Stakeholder Management
Act as the primary point of contact for project-related communications with business and
technology stakeholders
Prepare and present clear status reports, dashboards, and executive updates
Build and maintain strong working relationships with regional and global stakeholders
Manage expectations across multiple competing priorities and escalate appropriately
Governance & Process
Ensure projects adhere to agreed governance frameworks, change management
processes, and audit/compliance requirements
Maintain project documentation including charters, RAID logs, decision registers, and
retrospective outputs
Support continuous improvement initiatives to enhance team delivery capability and
ways of working
Champion Agile best practices and coach team members where needed

Must Have
Minimum 10 years of project management experience, with a proven track record of
delivering technology or digital transformation projects
Strong experience working in Agile environments (Scrum, Kanban, SAFe); ability to flex
between Agile and waterfall delivery models based on context
Demonstrated ability to work in complex, fast-paced environments with multiple
concurrent initiatives
Experience managing cross-functional and geographically distributed teams
Excellent communication, facilitation, and stakeholder management skills
Strong analytical and problem-solving skills; comfortable working through ambiguity
Proficiency in project management and collaboration tools (Jira, Confluence, MS Office
suite)
Preferred
Financial services industry experience — banking or insurance sector strongly preferred
Exposure to consumer-facing technology platforms such as digital servicing portals, CRM
systems, contact centre platforms, or chatbot/AI solutions
Familiarity with vendor management and third-party integration delivery
Experience working within a regulated environment with compliance and audit
obligations
Relevant professional certification: PMP, PRINCE2, PMI-ACP, CSM, or equivalent

Project Manager