About this role

Job Description

Independently manage a wide range of internal and external projects from kickoff through completion.
Develop and maintain detailed project plans, task lists, timelines, and resource allocations.
Collaborate with developers, operations, associates, and other departments to ensure deliverables are met on time and within scope.
Serve as the primary point of contact for assigned projects, keeping stakeholders informed and engaged.
Monitor milestones, task progress, and deliverable status; prepare regular updates and present project status to leadership.
Identify potential roadblocks early, escalate issues when needed, and track resolution steps to mitigate project risks.
Maintain accurate project documentation, approvals, and communications, and ensure everything is stored appropriately.
Submit weekly Capacity Reports, update the New Business Report post-SOW, and complete Service Failure Reports when applicable.
Work with Senior PMs to resolve escalations, align on strategic direction, or request additional resources.
Participate in process enhancements, team initiatives, and help refine project management practices across the company.
Conduct post-project reviews to capture lessons learned and identify improvement opportunities.
Support the adoption of project management best practices and tools.

What You Need
Bachelor's degree in Business Administration, Project Management, Information Technology, Computer Science, or a related field.
3-5 years of experience in Project Management, Project Coordination, or a similar role.
Strong understanding of project management methodologies (Agile, Scrum, Waterfall, or hybrid approaches).
Experience working with technical teams and technology-driven projects.
Proficiency with project management tools such as ClickUp, or similar platforms.
Excellent written and verbal communication skills.
Strong organizational, problem-solving, and time-management abilities.
Ability to manage multiple projects simultaneously while maintaining attention to detail.
Proficiency in Microsoft Office Suite
Nice to Have
Project management certification (CAPM, Scrum Master, PMP, or equivalent) is an advantage.
Experience in BPO, data operations, technology services, or related industries.
Familiarity with software development, lifecycles, and technical workflows.
Experience creating reports, dashboards, and project performance metrics.
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Project Manager