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Project Manager (Major Incident Management & NOC )

Tech Mahindra Limited
onsite
Onsite – Wilmington, DE (Day1 Onsite)

About this role

Job Title: Project Manager (Major Incident Management & NOC)

Location: Onsite – Wilmington, DE (Day1 Onsite)

Employment Type: Full-time

Experience: 10+ years in IT Operations / NOC / Major Incident Management

Role Summary

The Project Manager is responsible for Major Incident Management & NOC Teams.

This role leads the team for MIM and NOC functions who drive Major Incident (P1/P2) execution, ensures rapid service restoration, and continuously improves operational maturity through problem management, automation, observability enhancements, and SLA governance.

The role requires a mix of strong incident leadership, technical depth across infrastructure and applications, and people/process management to ensure stability, availability, and performance across critical services.

Key Responsibilities

  • A) Manage Team of Major Incident Managers (Command & Control)

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