Project Manager II - Streets Division - San Francisco Municipal Transportation Agency (5504)

Project Manager II - Streets Division - San Francisco Municipal Transportation Agency (5504)

Company Description The San Francisco Municipal Transportation Agency (SFMTA or “the agency”) connects San Franciscans with their communities to enhance the economy, environment and, ultimately, the quality of life in the city. As an agency within the City and County of San Francisco, the SFMTA is responsible for managing the city’s transportation network. The agency has more than 6,000 employees who are responsible for the management of all ground and some underground transportation in the city. The SFMTA has oversight over public transit, as well as bicycling, paratransit, parking and curb management, street operations, walking, and taxis.

Job Description APPOINTMENT TYPE: Permanent Exempt, Full Time not to exceed 36 months – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Salary: $228,124 - $245,570 Annually

Recruitment ID: PEX-5504-169382

Division: Streets

Section/Unit: Parking, Curb Management, Operations and Enforcement

Work

Location

One South Van Ness Avenue, San Francisco, CA 94103

Work Schedule: Monday - Friday, 8:00 am - 5:00 pm

Vacancies: One (1)

Position Description: Under administrative direction, Project Manager II will be responsible for managing major parking technology projects and contracts supporting SFMTA’s parking, permitting, and enforcement programs. The position will manage vendors and technology service providers; coordinate with Information Technology staff, operational programs, and other SFMTA divisions; oversee system integrations and technology improvements; and manage complex procurements, contracts, budgets, schedules, and project implementation.

The projects include primarily the procurement and implementation of a new Citation and Permit Processing System and management, the modernization of the SFpark parking data environment, and the integration of parking meter data management. The application systems interface with other payment software, mobile payment applications, license plate recognition software, and evolving technology programs. These responsibilities require sophisticated integration of multiple information systems and technologies, as well as close coordination with operational programs applying those systems. The Project Manager II is responsible for preparing and monitoring project budgets; controlling project costs and schedules; developing procurement documents; managing procurement processes; negotiating and administering contracts; monitoring vendor performance, service levels, maintenance needs, invoices, change orders, amendments, and system enhancements; coordinating multidisciplinary technical staff across organizational boundaries; facilitating system integrations; managing implementation and change management activities; working extensively with City and County departments; supporting public and stakeholder outreach; and serving as a primary point of contact for assigned programs and projects.

Examples of Important and Essential Duties:

• Leads the Citation and Permit Processing System procurement, implementation, transition, and contract management, including RFP development, agreement implementation, data migration, testing, system acceptance, integration, vendor performance, and lifecycle management of the resulting agreement.
• Implements major technological and innovative upgrades involving system integrations, infrastructure, business processes, and operational procedures.
• Identifies and schedules project deliverables, required activities, and tasks; monitors progress and adjusts schedules or plans as required.
• Provides leadership and coordination to project team members, Information Technology professionals, operational stakeholders, consultants, and external service providers throughout project life cycles.
• Reviews and analyzes project proposals and plans to determine time frames, funding, implementation procedures, and allocation of staffing and departmental resources.
• Manages complex technology, service contracts and vendor relationships, including performance monitoring, invoices, change orders, amendments, negotiations, and contract compliance.
• Serves as a liaison to vendors, SFMTA divisions, affected city departments, and external partners.
• Oversees integrations among service providers and SFMTA systems supporting citation and permit processing, revenue and payment processing, maintenance tracking, parking management, reporting, and analytics.
• Reviews and approves vendor work plans, implementation plans, technical deliverables, and status reports.
• Ensures that project and program goals are accomplished in alignment with business, operational, and regulatory requirements.
• Establishes standards and procedures for project documentation, reporting, and workflow tracking.
• Collaborates with senior managers, executives, technical teams, and operational stakeholders regarding program plans, project decisions, and deliverables.
• Develops and coordinates implementation, change management training, and outreach plans for new or modified parking-related systems and functionality.
• Identifies technology and infrastructure improvements and incorporates them into procurement, deployment, and operational processes.
• Performs other duties as assigned.

Qualifications

• A Bachelor's Degree in Computer Science, Information Technology or other related field and four years of experience implementing and managing integrated information systems projects, OR

• Eight years of experience implementing and managing integrated information systems projects. Notes:

• Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

• One year of full-time experience is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40-hours work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience. Desirable Qualifications:

• The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

• Knowledge and experience with parking citation and permit processing systems and the business processes that support citation issuance, adjustments, payments, collections, permits, customer service, and related data exchanges.

• Experience leading complex technology procurements, including contract development and administration, evaluation processes, negotiations, implementation, and transition from current systems.

• Experience managing large, complex technology or service contracts and multiple vendor relationships.

• Knowledge and experience with parking technologies, including LPR systems, handheld equipment, parking meter/paystation infrastructure, mobile parking payment applications, and related field technologies.

• Knowledge and experience integrating multiple applications, platforms, databases, APIs, and external service providers.

• Experience with data migration, system testing, user acceptance, implementation planning, and change management for enterprise technology systems.

• Ability to analyze business problems and opportunities, document specifications, and identify technology solutions.

• Experience monitoring and tracking project progress, and implementing appropriate cost and schedule controls.

• Knowledge of current trends in application technology, workflow, systems design, cybersecurity, data privacy, and payment technologies used by the public.

• Experience with payment systems, transaction processing, reconciliation, and Payment Card Industry (PCI) standards and requirements.

• Experience with technical, operational, and system problem solving, analyses, and recommending solutions.

• Experience with budgeting and financial planning for technology projects and contracts.

• Ability to work effectively in a complex, deadline-driven environment and coordinate across diverse technical, operational, and management teams.

• Ability to communicate effectively with senior management, officials, boards and commissions, the public, community groups, other city departments, and contractors.

• Additional Information

• What else should I know?

• Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification.

• Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:

• Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

Benefits

Overview

• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement All your information will be kept confidential according to EEO guidelines. This recruitment may be utilized to fill similar positions in this classification at SFMTA.