Project Manager, Firecrest

Project Manager, Firecrest

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

As a Client Manager, Project Manager within Firecrest, you will act as the primary point of contact for sponsors throughout the lifecycle of assigned clinical trial projects. You will be responsible for managing client relationships, overseeing project delivery, driving adoption of Firecrest's digital solutions, and ensuring an exceptional customer experience.

This role combines client engagement, project management, and digital solution delivery within a fast-paced clinical research environment.

What You Will Do

• Serve as the primary client contact for assigned clinical trial projects.
• Lead the implementation, delivery, and closeout of Firecrest digital solutions.
• Deliver training to clients and study teams through virtual and in-person formats.
• Monitor platform utilisation and engagement, driving adoption and compliance.
• Coordinate with internal teams to ensure successful project delivery.
• Manage client issues, change requests, and stakeholder communications.
• Analyse customer feedback and identify opportunities for continuous improvement.
• Support project budgets, invoicing activities, and revenue recognition processes.
• Identify opportunities to expand client partnerships and promote additional solutions.
• Support business development activities through product demonstrations and presentations.
• Apply proactive risk management to ensure successful project outcomes.

You Will Have/be:

• Bachelor's degree or equivalent combination of education and relevant experience.
• Experience in project management, client services, customer support, training, or digital solutions delivery.
• Strong client relationship management and stakeholder engagement skills.
• Excellent communication, presentation, and facilitation abilities.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience resolving client issues and managing change requests.
• Commercial awareness and a customer-focused mindset.
• Strong problem-solving skills and the ability to work collaboratively across teams.
• Ability to quickly learn and confidently present technology-based solutions.
• Willingness to travel as required.

What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.