Project Manager

Job Title: Project Manager

Location: Charlotte, NC/ Richmond VA/ Jacksonville FL (On-site)

Duration: 12 months

PROJECT: HELM - Remediate Vulnerabilities

REQUIRED: Change Managers

Official Title: Project Manager (Enterprise Voice Change & Deployment)

Role Overview

This role involves project coordination for technology implementations, upgrades, conversions, and recovery. The position requires managing resources across various lines of business, balancing technical requirements with milestone delivery, and effectively managing project expectations with all stakeholders. The candidate will work both independently and in a collaborative team setting.

Key Responsibilities

• Manage and coordinate resources within and across business lines with matrix management responsibility.

• Balance soft skills, technical requirements, scheduling, and milestone delivery of the technical solution.

• Define, evaluate, and plan effective solutions for project-related problems.

• Identify and mitigate potential issues to keep projects and personnel on schedule.

• Present project progress and issues, providing potential solutions.

• Understand stakeholder expectations and objectives to manage project expectations.

• Identify changing project priorities and reallocate resources effectively.

• Maintain system of records related to inventory detail updates.

• Required Qualifications

• Education: Bachelor’s degree in Telecommunications, Computer Science or a related field, or equivalent experience.

• Experience: 5+ years of relevant experience with a strong mix of technology delivery, governance/change management, and project delivery.

Skills

• Basic understanding of Telecom deliverables, including Cisco, IPC, and NICE voice technologies.

• Excellent communication, interpersonal, and facilitation engagement skills, including presenting to senior leaders.

• Adaptive learning capability to use new systems and processes.

• Proficiency with Microsoft Productivity Tools (Word, Excel, PowerPoint, Outlook, OneNote, Teams).

• Ability to occasionally work evenings and weekends based on project schedules.

• Preferred Qualifications

• Experience with BMC Remedy Tools (Change Management).

• Experience with ServiceNow.

• Knowledge of networks (IP Management/DHCP Address).

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a Health Savings Account, a SupportLinc Employee Assistance Program with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• Benefits (continued)

• UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.