Project Manager

LiveX AI · Project Manager Palo Alto, CA · Full-time, on-site · Department: Operations / Deployments · Reports to: founding team

About the Role

LiveX AI builds AI infrastructure for the physical world, deploying interactive AI agents and hardware into high-foot-traffic venues such as hotels, retail flagships, convention centers, and stadiums. Each deployment is custom and requires sales, solution engineering, warehouse readiness, and a third-party delivery partner to stay in sync. This role owns each deployment end to end and works daily with sales, solution engineering, and office/logistics.

Responsibilities

• End-to-End Deployment Ownership

• Single accountable owner for each deployment, from signed contract to a live, working installation at the customer site.

• Run the deployment schedule: define milestones, sequence dependencies, track status, surface risks and blockers early.

• Internal hub across sales, solution engineering, and office/logistics so nothing falls between teams.

• Scope & Solution Engineering

• Drive a clear, complete SOW from sales and sales engineering before each deployment starts; push back when scope is ambiguous.

• Track solution engineers through implementation against the SOW, keeping configuration and readiness on schedule.

• Translate customer requirements and site constraints into a concrete deployment plan.

• Logistics & Warehouse Coordination

• Coordinate with the office/logistics owner and the third-party delivery partner on delivery windows, pickup, and destination readiness.

• Confirm warehouse readiness before each deployment: items staged, configured, health-checked before shipping.

• Manage installation scheduling and any returns or de-installations.

• Customer & Communication

• Customer-facing point of contact during rollout: set expectations, communicate timelines, manage change requests.

• Run deployment kickoffs and post-deployment reviews; capture lessons; feed improvements into the playbook.

• Report deployment status and the pipeline of upcoming installs to the founding team.

• Process & Systems

• Build and maintain the deployment playbook, checklists, and tracking so the process is repeatable and scalable.

• Own the tooling that tracks deployment status, asset location, and readiness across the fleet.

Requirements

• Hungry, startup mindset above all: thrives in ambiguity, moves fast, takes extreme ownership, does what it takes to make each install land.

• 3+ years in project management, implementation/deployment management, technical program management, or field-services coordination, ideally at a startup, hardware, or solutions company.

• Proven ability to run multi-stakeholder projects on a schedule and hold others accountable without direct authority.

• Comfortable reading and reasoning about a technical scope of work; talks credibly with solution engineers.

• Strong coordination and communication across internal teams, external partners, and customers.

• Highly organized and self-directed; builds process from scratch.

• Calm under pressure; biased toward closing gaps and driving at-risk deployments to resolution.

• Nice-to-Haves

• Experience deploying hardware or physical installations into venues or field sites.

• Familiarity with project/deployment tracking tools and a CRM (e.g., HubSpot).

• Background in logistics, shipping, or warehouse operations.

• PMP or similar credential (not required).

Compensation

Not listed.