Project Manager

Open Jobs Professional Services Project Manager Hyderabad, Telangana, India ..+ 18 - 12 Years Full-time

Job Description

About Darwinbox: Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.

Role Overview As Project Manager within Delivery, you will own governance and operating rigor across the Darwinbox implementation lifecycle—from sales handover, kick-off, execution, go-live, hypercare, and transition to Customer Success. You will ensure standardized Inflexion process adherence, proactive risk management, delivery excellence, portfolio visibility, and leadership reporting.

Key Responsibilities

• 1. Project Governance & Delivery Excellence

• Own implementation governance, process adherence, documentation, approvals, customer sign-offs, and stage-gate compliance before each phase progresses.

• Provide a holistic project view across functional implementation, integrations, payroll, dependencies, risks, delivery milestones, and stakeholder requirements. Manage client and internal stakeholders requirement and drive successful engagement.

• 2. Implementation Lifecycle Management

• Manage pre-kick-off readiness including contract/SOW reviews, sales handover, Account Playbook, high-level plan, partner PODs, SharePoint setup, and PM tool onboarding.

• Drive kick-off readiness from technical checklist completion to end-to-end delivery plan preparation.

• Run client kick-offs, scrums, plan updates, RAID logs, PM tool tracking, MoMs, production migration, hypercare readiness, Customer Success handover, closure reporting, and NPS trigger.

• 3. Project Health, Risk & Governance Reporting

• Monitor project health, flag Amber/Red trends early, escalate risks, delays, and planning gaps, and drive timely mitigation with Implementation and Delivery leaders.

• Conduct governance cadence including SteerCos, WSRs, portfolio reviews, governance decks, and leadership updates covering progress, hours, escalations, actions, owners, and timelines.

• 4. Knowledge Management, CS Transition & Portfolio Operations

• Document customer interactions and decisions through MoMs, BBPs, and structured SharePoint folders, ensuring knowledge transfer before closure.

• Govern Implementation-to-Customer Success transition by tracking stage gates, context, open risks, ownership transfer, and closure readiness.

• Build dashboards and reporting frameworks for capacity, utilization, billable/productivity, gross margins, R/A/G health, delivery risks, and customer lifecycle status.

• Act as the operational bridge between Implementation and Customer Success, ensuring smooth handovers and a complete operational picture.

• Minimum Requirements

• 8–12 years of Program / Project Management experience leading large-scale enterprise product implementations or programs.

• 6+ years of cross-functional team management experience, preferably in a SaaS / enterprise product company.

• Strong understanding of SaaS business models, implementation lifecycles, Agile methodologies, and tools such as Rocketlane, JIRA, or Atlassian

• Strong analytical, problem-solving, organizational, executive communication, presentation, and stakeholder-management skills.

• Ability to grasp technical subjects and relevant technologies; bachelor’s degree or equivalent work experience.

• Preferred Requirements

• Ability to switch between tactical execution and strategic responsibilities while managing multiple priorities efficiently.

• Experience building delivery-operations dashboards and governing implementation-to-Customer Success transitions in enterprise SaaS.

• Why Join Us

• Join Darwinbox to help transform enterprise HR technology while bringing governance, predictability, and proactive risk management to every customer journey.

• Share the opportunity

• Need Help?

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