Project Manager

Position Summary

Reporting to the Senior Project Manager, the Project Manager is responsible for providing full-cycle project management support to Columbia Doctors Faculty Practice Organization and other projects originating from the FPO Operations Office.

Responsibilities

• Project Management (65%)

• Works collaboratively both across the organization and with external stakeholders to achieve established performance targets.

• Provides full-cycle project management support. Under the supervision of the Associate Director, works to identify opportunities, define full project scope, identify stakeholders, task owners, goals, and deliverables, and build project plans in alignment with executive sponsors' initiatives and priorities.

• Duties include attending meetings, performing and tracking tasks and required follow-up, reporting and coordinating with project team members and other stakeholders, conducting research and benchmarking best practices, stakeholder engagement, setting agendas, providing support on the development of communication plans, reporting outcomes and/or identifying risks and escalating issues according to the project plan, and making recommendations throughout the project cycle as needed. These duties apply to various projects and committees, including but not limited to FPO-wide Operations and Access related initiatives and practice expansion projects.

• Validates and analyzes assigned datasets related to projects.

• Actively participates in assigned Operations meetings.

• Conforms to all applicable HIPAA, Billing Compliance, and safety policies and guidelines, including training requirements.

• Contributes to Standard Operating Procedures.

• Performs other tasks as required and assigned within the scope of work.

• Strategic (20%)

• Supports the Manager and/or Director in implementing operational improvements. Monitors key performance indicators and implements performance improvement initiatives, as needed. Works with the Manager to utilize electronic medical record dashboards and reports to monitor key performance indicators of operational workflows, as needed.

• Implements change management strategies that support organizational goals and process improvement initiatives. Maximizes employee adoption and measures effectiveness. Ensures communication of changes is cascaded throughout the unit and feedback channels are in place. Ensures staff support system is in place. Works with senior management team to address any escalated concerns and identified risks as needed.

• Supports projects and performance improvement initiatives as needed.

• Assists management in developing, implementing, and revising departmental policies and procedures.

• People (10%)

• Promotes staff professionalism and performance with coaching, training, and feedback. Mentors others in individual and team accountability, modeling behavior and demonstrating best practices/techniques.

• Establishes and manages relationships with stakeholders. Ensures engagement and consistent communication on deliverables and related matters.

• Other (5%)

• Keeps current on all organizational, regulatory compliance, and patient privacy trainings policies (e.g., infection control, public safety, EH&S, HIPAA, OSHA, etc.) and successfully completes all required trainings.

• Ensures compliance for a safe and secure work environment at all sites by following all OSHA, EH&S, and public safety policies and guidelines.

• Maintains patient privacy and confidentiality according to HIPAA requirements at all times.

• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Minimum Qualifications

• Requires a bachelor's degree or equivalent in education and experience.
• Minimum of 4 years of related experience.
• An equivalent combination of education and experience may be considered.
• Demonstrated strong project management skills, including executing technical and operational project activities with cross-functional teams.
• Excellent organizational skills, time management, and the ability to set priorities among multiple competing objectives, tasks, and initiatives are required.
• Demonstrated proficiency in problem assessment and resolution and collaborative problem solving in complex and interdisciplinary settings.
• Ability to work collaboratively with a culturally diverse staff and patient/family population; strong customer service skills,
• Demonstrated tact and sensitivity in stressful situations.
• Candidate must be well organized and be able to manage a demanding workload and moderately complex cases accurately and in a timely manner.
• Ability to communicate effectively in both oral and written form.
• Ability to work independently, follow through, and handle multiple tasks simultaneously.
• Working proficiency in Microsoft Office (Word & Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
• Must successfully pass systems training requirements.

Preferred Qualifications

• PMP or similar coursework/certification preferred.
• Lean Six Sigma preferred.

Competencies

Patient Facing Competencies

Minimum Proficiency Level

Accountability & Self-Management

Level 3 - Intermediate

Adaptability to Change & Learning Agility

Level 3 - Intermediate

Communication

Level 3 - Intermediate

Customer Service & Patient-Centered

Level 3 - Intermediate

Emotional Intelligence

Level 3 - Intermediate

Problem Solving & Decision Making

Level 3 - Intermediate

Productivity & Time Management

Level 3 - Intermediate

Teamwork & Collaboration

Level 3 - Intermediate

Quality, Patient & Workplace Safety

Level 3 - Intermediate

Leadership Competencies

Minimum Proficiency Level

Business Acumen & Vision Driver

Level 1 - Introductory

Performance Management

Level 2 - Basic

Innovation & Organizational Development

Level 1 - Intermediate

Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.