Project Manager, Business Change

As a Project Manager within the Transformation Office, you will be accountable for the end-to-end delivery of assigned projects across the Group. You will lead cross-functional teams to deliver measurable business outcomes, ensuring projects are delivered on time, within budget, and aligned to defined benefits and transformation priorities. Operating in a hybrid (Agile and waterfall) delivery environment, you will work closely with senior stakeholders, business leads, and third-party partners to drive successful and sustainable change outcomes.

Key Responsibilities

• Project Delivery & Ownership

• Own delivery of projects from initiation through to completion and handover to BAU

• Define scope, objectives, deliverables, and success criteria with stakeholders

• Develop and maintain integrated project plans, milestones, and dependencies

• Financial & Commercial Management

• Proactively manage project budgets, including forecasting, tracking, and variance analysis

• Provide clear financial reporting to inform sponsor and Group-level decision making

• Governance & Reporting

• Operate within established project governance frameworks (PMO / programme structures)

• Produce high-quality governance packs, reporting, and steerco updates

• Maintain accurate RAID logs and ensure timely escalation of risks and issues

• Stakeholder & Team Leadership

• Lead cross-functional teams across business, technology, and operations

• Manage senior stakeholder relationships, providing clear, concise updates

• Coordinate third-party vendors and delivery partners where applicable

• Delivery Execution

• Drive progress, remove blockers, and manage interdependencies

• Ensure effective use of project tooling (e.g. Jira, MS Project, PPM tools)

• Support Agile ceremonies and/or structured delivery phases as appropriate

• Benefits & Outcomes

• • Define, track, and report on project KPIs and benefits

• Ensure delivery of tangible business outcomes and successful transition to BAU

• Support post-implementation reviews and continuous improvement

Skills, Knowledge & Expertise

• Experience of managing business-change projects in a fast-paced environment
• Proven experience managing cross-functional delivery across business and technology teams
• Experience delivering transformation and/or process improvement initiatives
• Experience managing budgets, suppliers, and complex stakeholder environments
• Strong stakeholder management, including senior/executive audiences
• Experience of managing international projects
• Strong analytical and problem-solving capability; data-driven decision making
• Excellent communication skills, with high-quality written and presentation output
• Ability to operate autonomously, prioritise effectively, and deliver under pressure
• Experience working in Agile or hybrid delivery environments (Scrum, Kanban, etc.)
• Strong governance and reporting discipline within structured PMO frameworks
• Proficiency in project management tools
• Resilient, adaptable, and comfortable operating in ambiguity
• Collaborative and influential, with the ability to lead without direct authority
• Continuous improvement mindset; driven to enhance delivery standards