About this role
Project Manager - AI & Automation
Posted: Oct 5, 2026
Deadline: Not specified
We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.
We have more than 6 years’ experience providing fi n...
Project Manager - AI & Automation Job Type Full Time Qualification BA/BSc/HND Experience 4 years Location Nairobi Job Field Project and Program Management
Requirements
-
4+ years in project management, with at least 2 years delivering technology projects with external vendors
-
Working understanding of APIs. You can test API and compare and document its answer.
-
Process-minded. You naturally turn messy work into clear steps, templates and standard cycles
-
A track record of shipping. Be ready to walk us through 2 projects you took from kickoff to live - what went wrong and what you did about it
-
Relentless, structured follow-up. Comfortable chasing vendors and senior colleagues without damaging the relationship
-
Curious and creative. You bring ideas, not just execute tasks
-
Clear, short written updates
-
Comfortable with data: Excel, reading dashboards, basic analysis
-
Strong plus
-
Contact center or BPO operations experience - you know how a queue works and what AHT, containment and handover mean
-
Sales or Customer Journey mapping experience
-
Experience with conversational AI, voicebots, chatbots or IVR
-
Contact center platforms (Webitel, Genesys, Five9 or similar)
-
Customer engagement or marketing automation platforms (MoEngage, CleverTap, Braze or similar)
-
Fintech, lending or financial services in Kenya or East Africa
-
Experience setting up a project tracking tool (Jira, Asana, Monday or similar)
-
How we work
-
Fast lane. We launch early, test in weeks not months and fix things the same week. Priorities move quickly - you enjoy the pace, not just cope with it.
-
Ship, then improve. A 60% solution every agent uses beats a 95% solution nobody opens.
-
Operations first. If it does not work on a busy Monday in the call center, it does not work.
-
Customers first. Our clients are boda boda riders and small business owners. Automation must hand over to a human smoothly, not trap them.
-
Vendors deliver, we own the outcome.
-
Check how your CV matches this job