About this role
**Role Overview:
This position is responsible for handling a variety of duties and responsibilities involved in the coordination of security installations. The ideal candidate will own the entire process, hold strong customer-service skills, and be able to handle clients as well as technical teams.
Key Responsibilities
- Ability to work on multiple projects simultaneously while adhering to budget and timeline constraints.
- Responsible to coordinate customer installation tasks and resources to ensure installations are completed on-time, on-budget, and to a high-level of client satisfaction.
- Ability to negotiate with various technicians to bid installations at or below budget.
- Responsible for communicating with customers and technicians to track and manage the progress and/or problems for each installation.
- Responsible to update internal systems in a timely fashion to ensure pertinent information is captured for future access.
- Ability to work with Sales, Service and other departments professionally to ensure customer satisfaction as it relates to the installation process.
- Responsible to provide reports in a timely fashion.
- All other duties as assigned.
Qualifications
-
High school diploma, AA or college preferred
-
Learn quickly and assert yourself as the lead coordinator
-
5 years of customer service experience, or equivalent experience.
-
Must possess exceptional oral and written communication skills.
-
Must be detail oriented and proficient in MS applications. Work Requirements:
-
Position is considered sedentary and requires extended periods of telephone and PC
-
exposure. Must have ability to interact professionally with varying
-
personalities and all levels within the organization.
-
EEOC Statement**
-
Martin Systems & Zeus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race,
-
color, religion, age, sex, national origin, disability status, genetics,
-
protected veteran status, sexual orientation, gender identity or expression, or
-
any other characteristic protected by federal, state, or local laws.