Programmer/Analyst

Programmer/Analyst

Bengaluru, India

Job category: Information Technology Job ID: 136843-en_US

Job Summary

We are looking for SAP CRM Technical Lead(8+ years exp) who combines strong hands-on development expertise with a sharp production operations mindset. In this role you will:

• Lead architecture, design, development, and optimization of SAP CRM solutions using ABAP, ABAP on HANA
• Own end-to-end delivery of development initiatives — from requirements and technical design through coding, testing, and deployment
• Own large, cross-functional initiatives spanning SAP CRM, enterprise integrations, data models, and downstream consuming platforms
• Translate ambiguous business requirements into scalable technical designs and implementation plans
• Concurrently support and operate business-critical SAP CRM production systems — managing incidents, maintaining SLAs, and driving high customer satisfaction
• Recommend and drive improvements in development standards, operational practices, and system architecture
• Provide technical leadership for complex integrations involving SAP PO/PI, RFC/BAPI, IDoc, OData, REST/SOAP services and enterprise platforms
• Actively contribute to AI/ML enablement within SAP CRM — including LLM integrations, MCP server development, AIOps
• Partner closely with business analysts, architects, product owners, and other engineering teams to deliver reliable, secure, and maintainable solutions

Job Requirements

SAP CRM Development:

• 8+ years of hands-on ABAP and ABAP on HANA development experience
• Deep functional knowledge of SAP CRM — Case Management, RMA/Service Orders
• Strong ABAP on HANA skills: CDS Views, AMDP, code push-down approach; HANA data modeling (Calculation Views, HANA procedures) is a plus
• Experience in SAP PI/PO
• SAP Gateway / OData service development experience

Integration & Middleware:

• Proven experience integrating SAP CRM with enterprise platforms including Identity Management, BI & Analytics and third-party systems
• Hands-on experience with RFC/BAPI, IDoc, SOAP/REST Web Services
• Experience with SAP PO (Process Orchestrator) for interface development, monitoring, and error reprocessing is a plus

Production Operations & Ticket Management:

• Proven experience supporting business-critical production SAP CRM systems with focus on SLA adherence and customer satisfaction
• Experience conducting Root Cause Analysis (RCA) and delivering permanent fixes
• Proactively monitors system health — batch jobs, interface queues, workflows, and HANA performance
• Contributes to change management — raising, reviewing, and executing production changes following CAB approvals

AI Integration:

• Hands-on experience integrating LLM APIs
• Experience building MCP (Model Context Protocol) servers exposing SAP CRM entities — Cases, RMAs, Customer data — as AI-consumable tools and resources
• Experience with AIOps techniques — intelligent ticket triage, incident pattern recognition, and LLM-assisted root cause analysis
• Applies Responsible AI practices: PII masking, hallucination guardrails, and AI interaction audit logging

Soft Skills & Ways of Working:

• Works collaboratively across programmer/analysts, functional consultants, architects, and cross-functional peers
• Tackles unstructured, complex problems independently — applies new perspectives and creative approaches
• Demonstrates sound judgment: identifies issues in advance and proposes scalable, permanent solutions
• Proactive subject matter expert

Education

• Bachelor's/Masters degree with 8+ years of relevant SAP CRM experience

• At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

• NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

• Why You'll Thrive at NetApp

• At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

• NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

• Our culture

• We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

• If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

• Submitting an Application

• To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

• AI Disclosure

• For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.

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• NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.

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