About this role
About the Role
Join Scotiabank's Enterprise Contact Center Technology team in Ontario, Canada as a Programmer Analyst Advisory for the Contact Centre. You will contribute to the success of Contact Center Projects and Support by delivering initiatives that align with business strategies and ensuring compliance with governing regulations and internal policies. You will collaborate with design, business and technology partners to deliver technical planning, integration, testing, and ongoing support. What You'll Do
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Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
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Provide support to the Contact Center technology for Contact Center applications, infrastructure and liaise with different technology partners to deliver project initiatives.
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Manage technical aspects of vendor deliverables in enterprise solutions, including adherence to budgets, timelines, quality, and accuracy of technical deliverables.
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Be the Subject Matter Expert to facilitate Contact Center technical deliverables and interact directly with design, business and technology partners to provide technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance.
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Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
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Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
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Champion a high performance environment and contribute to an inclusive work environment. What We're Looking For
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Experience on various Contact Center components on cloud.
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Hands on Development experience with IVR call flow with Genesys Architecture.