Program Team Lead

Job Description:

Title: Program Team Lead

Classification: Exempt

Salary: $64,000

Scope of Position: The Program Team Lead will provide leadership and support to staff in all areas related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants.

Essential Functions:

• Ensure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment
• Provide guidance and support to staff to ensure positive outcomes and goals are met
• Perform bi-weekly caseload reconciliations for staff
• Create solutions to participant attendance problems
• Facilitate weekly meetings with the staff to ensure that best practices are being used and discuss improvements/goals
• Ensure consistent and comprehensive case management and follow-up, verifying that post-placement contacts are made as required by the contract
• Work with the leadership team on implementing processes that increase customer engagement
• Coordinate participant retention services and accommodate participant work schedules
• Provide detailed employee training for new hires
• Monitor staff performance and participate in staff reviews on a quarterly basis
• Assist in the preparation of project reports as needed
• Complete monthly Docushare uploads to ensure performance goals are being met
• Based on customer demand, may provide case management and follow-up
• Other opportunities as available
• undefined
• Education and

Experience

• Requirements:

• Bachelor’s degree in a related field, or an equivalent combination of education and 3–5 years of relevant leadership experience

• Ability to prioritize tasks

• Strong organizational skills

• Career counseling/customer service experience required

• Problem-solving skills and ability to work in a team environment

• Demonstrated telephone, computer, and written communication skills

• Ability to maintain flexibility as needs of contract or contractor require

• A working knowledge of Microsoft Office Suite

• Valid driver’s license and clean driving record required

• Job Ad Program Team Lead Gulf Coast Region

• Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Program Team Lead position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. As a Program Team Lead, you are responsible for providing leadership and support to staff in all areas related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants.

• Essential Functions:

• Ensure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment

• Perform bi-weekly caseload reconciliations for staff

• Facilitate weekly meetings with the staff to ensure that best practices are being used and discuss improvements/goals

• Ensure consistent and comprehensive case management and follow-up, verifying that post-placement contacts are made as required by the contract

• Work with the leadership team on implementing processes that increase customer engagement

• Assist in the preparation of project reports as needed undefined

• Education and

Experience

• Requirements:

• Bachelor’s degree in a related field, or an equivalent combination of education and 3–5 years of relevant leadership experience

• Strong organizational skills with the ability to prioritize tasks

• Career counseling/customer service experience required

• Problem-solving skills and ability to work in a team environment

• A working knowledge of Microsoft Office Suite

• Valid driver’s license and clean driving record required

• About EDSI:

• EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified. Bring your expertise to EDSI where you can live our values of Show Up, Smile, and Support every day! www.edsi.com

• EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.