Program Support Specialist - Adult Education

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Job Title: Program Support Specialist - Adult Education Agency: Gwinnett Technical College

Job Requisition ID: JR0000007879 Shift: Day (United States of America) Compensation Details: $43,160/YR

Job Description: This job is a full time, benefited, FLSA non-exempt position in the Adult

Education

• Division that reports to the Director of Adult Education. This position will report to the Lawrenceville campus but may occasionally work at the Alpharetta North-Fulton Campus.

• Salary: Targeted salary is commensurate with education and experience not to exceed the budgeted amount of $43,160.00 per year.

• Minimum Qualifications (Job Code 61767)

• Associate’s degree and Three (3) years of work-related experience

• Note: Experience may substitute for the degree on year-to-year basis.

Preferred Qualifications:

• Associate degree or higher in Business Administration, Office Administration, Management, Accounting, or a related field.
• Two (2) or more years of experience in office support, front desk reception, or an educational setting.
• Experience working with Adult Education programs, WIOA, or community-based organizations.
• Demonstrated computer skills, including proficiency in Microsoft Word and Excel.
• Typing speed of at least 50 WPM with strong accuracy.
• Ability to prioritize tasks, organize workload, and multitask effectively.
• Strong oral and written communication skills.
• Ability to work independently with minimal supervision.
• Commitment to working effectively within a culturally diverse population.

Preferred Skills:

• Advanced proficiency in Microsoft Office Suite (Word, Excel).
• Experience with specialized data management systems (e.g., GALIS; LACES).
• Strong data entry, reporting, and file management skills with high attention to detail.
• Ability to manage tasks from multiple supervisors and prioritize effectively.
• Student services experience in professional or educational environments.
• Bilingual ability (highly desirable).
• Professional, dependable, and collaborative work style.

Core Competencies:

• Student Services Orientation: Demonstrates professionalism, approachability, and responsiveness.
• Attention to Detail: Ensures accuracy and completeness in data and reporting.
• Organization and Time Management: Manages multiple priorities efficiently.
• Communication: Communicates clearly and effectively with diverse audiences.
• Initiative & Adaptability: Takes ownership of tasks and adapts to change.
• Team Collaboration: Contributes to a positive, high-performing work environment.

Job Description Summary:

• Under the supervision of a Director, this position provides comprehensive clerical, data and record management, and student services support to ensure the effective delivery of adult education programs. The Specialist maintains confidential student records, supports instructors and staff, coordinates program logistics, and contributes to a high-performance, student-centered environment.

• This position works in a professional office and educational environment and involves regular interaction with students, faculty, staff, and community partners. The role requires handling sensitive and confidential information with discretion. The successful candidate will have strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities. The position also requires the ability to work independently and as part of a team in a diverse and inclusive environment.

Duties/Responsibilities (Percentage of Time):

• Program & Operational Support (30%)

• Data & Records Management (25%)

• Student Services & Stakeholder Communication (15%)

• Operational Support (15%)

• Team & Organizational Contribution (15%)

• Performs other duties as assigned in fulfilling the needs, philosophy, and purpose of Gwinnett Technical College.

Physical Demands:

• Various physical demands as described and assessed during the interview process, including light to heavy work and occasional moving of objects as needed.

Applications:

• Applications are reviewed on a rolling basis, and Human Resources may begin scheduling interviews as applications are received. This position will remain open until a successful candidate has been selected and hired. Applicants are encouraged to apply as early as possible, as the interview process may begin before all applications are reviewed. Only candidates selected for further consideration will be contacted for an interview. Submission of an application does not guarantee an interview.

• The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation during the application and/or screening process by contacting the appropriate agency Human Resources department.