Program Specialist IV - Tech Transformations/Automations

Program Specialist IV - Tech Transformations/Automations

Location

Phoenix, Arizona

Team

Customer Support

Subteam

Program Management

Posted on

Oct 21, 2026

What you’ll do

• Lead automation and process-transformation programs across multiple regions and stakeholder groups.

• Own programs from intake and discovery through development, UAT, go-live, and stabilization.

• Translate business problems into clear plans, milestones, dependencies, and outcomes.

• Partner with Operations, Product, Engineering, and Automation teams to design scalable solutions.

• Manage stakeholder alignment on scope, priorities, timelines, and risks.

• Maintain program documentation, reporting, and governance.

• Identify opportunities for automation, simplification, and productivity improvement.

• Track delivery outcomes and help measure business impact.

• Proactively identify and resolve risks, dependencies, and blockers.

• Support portfolio planning and prioritization across active initiatives.

• Mentor Program Specialists and help strengthen program management practices.

• Represent the COE Automations team in senior stakeholder discussions.

• Basic Qualifications

• 2+ years of experience in project, program management, or program operations, ideally within a high-stakes, fast-moving, customer support, operations, or shared services environment.

• Proven experience with process improvement, automation, and technology-enabled programs, including familiarity with low-code platforms, advanced project management frameworks, and global coordination tools.

• Demonstrated ability to partner and manage stakeholders across global or cross-site teams, specifically collaborating with Product, Engineering, Data, and Business Systems units.

• Strong analytical and problem-solving skills with a track record of connecting project performance to business outcomes and measuring program impact through productivity, cost savings, quality, or capacity metrics.

• Advanced organizational, planning, and communication skills, with experience mentoring team members and driving alignment across multi-functional stakeholders.

• Preferred Qualifications

• 5+ years of experience in project or program management.

• Experience with automation, process improvement, or technology-enabled programs.

• Experience working in customer support, operations, or shared services environments.

• Experience partnering with Product, Engineering, Data, or Business Systems teams.

• Familiarity with automation tools or low-code platforms.

• Experience measuring program impact through productivity, savings, quality, or capacity metrics.

• Experience mentoring other team members.

• Experience managing global projects in customer support or community operations environments.

• Demonstrated ability to lead and stay calm during critical, high-visibility moments.

• Strong systems-thinking mindset with experience mentoring others through complex project lifecycles.

• For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD $30.70 per hour.

• You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

• Ready to Ride?

• This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

• You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

• Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

• Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

• Related jobs

• Discover all jobs

• Central Enablement Program Lead AV

• Job removed

• Phoenix, Arizona + 1 location

• Customer Support

• Senior Field Ops Manager, Autonomous Vehicles (AV)

• Job removed

• Phoenix, Arizona

• Customer Support

• Vendor Management Specialist

• Job removed

• Sao Paulo, Brazil

• Customer Support

• Discover all jobs

Benefits

• Health, life and disability

• Comprehensive coverage for your physical and mental health to help give you and your loved ones peace of mind.

• Wellbeing and lifestyle

• Benefits that support you holistically, including a competitive 401(k) match, wellbeing reimbursement, and monthly Uber Credits.

• Parental and family care

• Support for every stage of family life, including comprehensive fertility coverage, 18 weeks of paid parental leave, and concierge caregiver support.

• Benefits01234567890123456789/03

• Health, life and disability

• Comprehensive coverage for your physical and mental health to help give you and your loved ones peace of mind.

• Discover our benefits

• Why Uber?

• Here, your work helps move the real world — through streets, stores, airports, hospitals, homes, businesses, and cities across 70+ countries. We build technology that helps people go where they need to go, get what they need, earn on their terms, and keep cities moving.

• The problems are complex, the pace is fast, and the impact is visible. Whether you’re building from 0 to 1, improving systems at massive scale, or experimenting with new technology, you’ll help support 40 million trips a day while working with people who raise the bar and support you as you grow.

• Discover life at Uber

• Watch video

• Every step toward your next move

• Show disclaimer