Program Manager

Job title: Program Manager

About the Role Wipro is seeking an experienced Program Manager to lead the overall technical transformation implementation for the client. The role focuses on strategizing, implementing, and maintaining program initiatives and overseeing multiple project teams to achieve program goals in a Digital Transformation context.

What You'll Do

• Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations.
• Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards.
• Design and drive large transformation initiatives which may include automation, RPA, AI/GenAI, chatbots, CX tools like agent assist, workflow orchestration, quality management tools, etc.
• Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity.
• Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives.
• Drive regular project meetings and ensure transformation initiatives are driven to completion.
• Manage discussions with required stakeholders on various aspects of the program for timely follow-up till closure.
• Perform quality control via reviews of the design created by functional consultants and tech architects.
• Responsible for receiving the sign-off on the design, UAT, and hypercare from the customer.
• Establish working relationships and routinely interface with project sponsors, business stakeholders, and technology partners.

What We're Looking For

• 5+ years of experience in an upper-management role, preferably in program management.
• Exceptional skills in leadership, time management, facilitation, and organization.
• Core experience in digital transformation in telecom order management and front office processes with the tools/solutions mentioned in role and responsibilities.
• Experience in managing stakeholders (internal and external).
• Outstanding knowledge of change management principles and performance evaluation processes.

Nice to Have

• PMP Certified is an added advantage.
• Technical understanding of various platform architecture and product features Genesys, SFDC, ServiceNow, etc.
• Current technological landscape understanding and stays abreast of current technologies like AI/GenAI, etc.