Program Manager, Temperature Control Products - Cargo

Job title: Program Manager, Temperature Control Products - Cargo

The Program Manager – Temperature Control Products will travel locally and globally to meet with customers and work in conjunction with our Delta teams around the world. He/she will learn what it takes to move critical temperature controlled shipments around the world and have a direct impact to continue to improve and elevate Delta Cargo’s products.

The Program Manager – Temperature Control Products will be responsible for developing revenue of Temperature Control Products (Pharma & Fresh). Responsible as the liaison between the Product team, Sales leaders, Cargo Operations, Airport Operations (ACS), Revenue Management, Marketing, third party handlers and sellers (GSSAs, GHAs) and the Customer Service Center for the implementation and management of updated and accurate product content on the DeltaNet, deltacargo.com, marketing functions, internal/external and standard operation procedures (SOP).

Identify, solicit, acquire and support new Pharma & Fresh opportunities. The Program Manager will manage the Pharma Desk and drive the customer experience as it pertains to Delta’s Variation Pharma & Fresh products He/she will support Pharma and Fresh audits, certifications, and temperature excursion research. He/she will also complete Quality Agreements with the customers and provide audits to ensure compliance and continue to ensure CEIV compliance. This will include CAPA Management, ensuring appropriate turnaround time and that business takeaways/mitigations from those CAPAs are outlined and applied.

Work on ad hoc projects and be willing to take on other duties as the team continues to grow and evolve. Practices safety-conscious behaviors in all operation processes and procedures.

Primary functions include:

• Developing revenue of Temperature Control Products (Pharma & Fresh)
• Implementation and management of updated and accurate product content on the DeltaNet, deltacargo.com
• Support Pharma and Fresh audits, certifications, and temperature excursion research to support ongoing CEIV certification
• Drive Pharma Desk knowledge and training to ensure customer success
• Ensure risk management and customer growth by managing current and new customer Quality Agreements
• Ensure service recovery including CAPA Management, turnaround time and business takeaways/mitigations from those CAPAs
• Serves as a liaison between Product, Sales Development, Revenue Management Alliance Partners and other needed departments to ensure key revenue opportunities are realized
• Work cross divisionally with ACS Operations teams to optimize customer satisfaction
• Colaborate with the Product Team to ensure the Pharma and Fresh products are best positioned in the market to ensure revenue and share success
• Contributes analytical expertise, business knowledge and ideas to various ad hoc projects
• Maintains high-level industry knowledge and evaluates OAL competitive programs and practices in order to ensure Delta's competitive position is well-established
• Constantly strives to create a culture of collaboration, innovation and speed to respond
• Creates a safety-conscious environment resulting in employee safety and well-being

What you need to succeed (minimum qualifications)

• Must have 3-5 years of related work experience.
• Should be solution-oriented, multi-task capable and have demonstrated the ability to work well with others in a fast-paced time-sensitive environment.
• Should possess business maturity, the ability to recognize and address problems with the appropriate sense of urgency and the capacity to work independently with minimal instruction or supervision.
• Strong strategic planning, project management, analytical skills, excellent verbal and written communication skills, strong interpersonal skills and a proven ability to make sound business decisions.
• Proficient skills including advanced level knowledge of querying tools such as Hyperion, and Microsoft Suite are required to solve business problems.
• A practical knowledge of the Internet, HTML, and web-based technology is desirable.
• Must be willing and able to travel up to 50% and must be performing satisfactorily in current position.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Bachelor's degree in a business, marketing or communications discipline or equivalent work experience is preferred.
• Previous experience in Pharma and/or Fresh Cargo logistics or sales highly preferred.
• General knowledge of Delta's Cargo markets and competitive market position as well as sales strategies, programs, processes, tools and infrastructure is preferred.
• Cargo industry sales/marketing/operational experience is a highly preferred.