Program Manager, Retrofit Expansion and Initiative, Launch and Expansion

Program Manager, Retrofit Expansion and Initiative, Launch and Expansion

Description

• About Amazon Japan Operations

• Amazon Japan Operations (JP Ops) is responsible for Amazon Japan’s end-to-end logistics and operations in Japan, operating a large-scale, highly integrated supply chain spanning from First Mile to Last Mile. Through Fulfillment Centers (FC), Sort Centers (SC), Delivery Stations (DS), and Sub Same-Day Delivery stations (SSD), we continuously challenge ourselves to deliver packages faster, more reliably, and at lower cost.

• About End-to-End Supply Chain & Speed Services

• End-to-End Supply Chain & Speed Services is the core organization within JP Ops that owns supply chain strategy as well as network design and execution. By integrating Supply Chain, Network Design/Planning, and Transportation Planning, the organization optimizes forecasting, planning, network flow, and execution in an end-to-end manner. It also leads speed-focused services such as Same-Day Delivery, Quick Commerce, freezer and perishable grocery, and micromobility, enabling rapid innovation at scale to continuously elevate customer experience.

• About JP Launch and Expansion (L&E)

• JP Launch and Expansion (L&E) is the project management organization under End-to-End Supply Chain & Speed Services that turns supply chain strategy into a real, operating network. L&E owns execution end-to-end—from upstream activities such as site selection, investment return analysis, and internal investment approvals, through launch planning, hiring, system configuration, training, and go-live readiness. L&E does not stop at planning or approvals. We make decisions, drive execution on the ground, and build Amazon Japan’s operations as real, operating sites.

• Spanning from First Mile to Last Mile, L&E plays a central role in driving Launch & Expansion across JP Ops.

L&E is currently composed of the following teams:

• Core Planning and Execution (CPE)

• CPE manages the Last Mile Core network composed of DS, XPT, and AMPL, covering new launches, closures, and network configuration changes.

• The team leads end-to-end execution, including site selection, investment business case design, internal approvals, and start-up execution, while optimizing the network from a mid- to long-term perspective.

• — A team that designs, implements, and optimizes the Last Mile Core network with a long-term view.

• SSD Planning and Execution (SPE)

• SPE owns SSD and AMZL+ projects from launch through closure. To support the growth of Same-Day Delivery, the team drives project execution that balances speed with repeatability and scalability.

• — A team that rapidly scales the Same-Day Delivery network, a key growth area.

• Retrofit, Expansion and Initiative (REI)

• REI leads end-to-end execution for new and emerging initiatives, with a primary focus on Quick Commerce (QC). Working closely with global teams, REI scales these initiatives in Japan and establishes sustainable standards, including new programs such as Amazon Storage Unit (ASU).

• — A team that turns concepts into viable, scalable businesses.

• Launch Configuration and Verification (LCV)

• LCV is responsible for system configuration and verification across all Last Mile node types. With a strong focus on “Right First Time,” the team supports reliable start-ups with a target of zero DPMO at launch.

• — A team that ensures successful launches through robust system design and verification.

• Project Management Office (PMO)

• PMO operates horizontally across L&E, governing SOPs and playbooks, monitoring project progress, and managing PMIS to ensure execution discipline and visibility.

• — A team that raises execution quality across L&E through standardization and continuous improvement.

• Career Path

• What makes L&E unique is that we do not simply sit between strategy and execution—we own both.

• Few organizations within Amazon offer the opportunity to lead end-to-end, from upstream decisions such as network strategy and investment prioritization to on-the-ground execution and operational stabilization.

• In L&E, you are not confined to a single site or function. You operate with a network-wide perspective across Japan Operations, constantly balancing local execution with system-level optimization.

• This naturally builds the ability to think and decide not in silos, but in terms of overall impact.

• With high ownership and accountability, L&E provides hands-on experience in driving complex, ambiguous projects to completion.

• This experience accelerates growth not only as a project manager, but as a future leader who can shape and execute strategy.

• For those who want to move beyond “delivering tasks” and instead define, decide, and build what comes next, L&E offers a uniquely dense and rewarding environment.

• Key job responsibilities

• Key job responsibilities Launch Start-Up Execution Manager, QC Launch will perform the following duties:

• QC Site Launch Execution

• ・Act as the Point of Contact (POC) for all launch activities from facility configuration preparation through Day 1 operational start for new QC sites

• ・Manage readiness status necessary for Day 1 success, including UTR/OTR fill rate monitoring, training compliance, and safety and compliance requirements

• ・Oversee on-site construction progress, handover from construction teams, and configuration testing to ensure all prerequisites for safe and efficient operational start are met

• ・Track readiness metrics, and ensure ramp-up plans are aligned with QC Planning and Operations

• Launch Progress Management and Risk Response

• ・Manage multiple site launches in parallel, achieving network buildout goals while balancing speed, cost efficiency, and launch quality

• ・Drive projects forward by removing blockers throughout the launch lifecycle and performing appropriate escalations

• ・Report launch progress and management metrics regularly to the leadership team

• ・Support relevant teams in negotiations with regulatory authorities and local political stakeholders as needed

• Process Standardization and Improvement

• ・Drive standardization of launch processes with reproducibility and scalability for future expansion

• ・Establish best practices and achieve continuous improvement in a high-uncertainty environment within a new business domain

• Basic Qualifications

• 5+ years of program or project management experience

• Bachelor's degree

• Speak, write, and read fluently in English

• Preferred Qualifications

• Speak, write, and read fluently in Japanese

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

Job details

• JPN, Tokyo

Project/Program/Product Management--Non-Tech