Program Manager, PE, JP PE

Program Manager, PE, JP PE

We are looking for customer-focused, enthusiastic, motivated, and talented individuals, who are willing to create a new standard across the network as a Program Manager.

Amazon Japan's fulfillment network delivers tons of packages and smiles to Amazon customers every day. As we continuously work towards our mission of becoming Earth's most customer-centric company, we are looking for a new member who can deliver even more smiles to our customers with us.

As a Program Manager and member of the team responsible for standardizing operational processes, you will be in charge of improving and implementing existing operational flow management at JP Fulfillment Centers. You will focus on optimizing existing processes, implementing established best practices, and managing the execution of standardized operations. Through analysis and process implementation, you will propose improvements to existing processes and execute and manage projects while collaborating with various stakeholders across global and JP departments.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

We are seeking talents who are customer-oriented and eager to create and roll out new standards across the network.

The Amazon Japan fulfillment network delivers many packages and smiles to customers daily. Amazon aims to be the most customer-centric company on Earth, and we are looking for members who can deliver even more smiles to our customers with us.

Program Manager will be a member of the team responsible for standardizing operational processes, and will oversee the improvement and deployment of existing operational flow management at JP Fulfillment Centers. You will optimize existing processes, deploy proven best practices, and manage the execution of standardized operations. Through analysis and process implementation, you will propose improvements to existing processes and execute and manage projects while collaborating with stakeholders across global and JP teams.

Amazon uses the latest AI tools daily. AI tools accelerate decision-making and help focus on what matters most. Amazon fosters a culture of ongoing learning, with resources to deepen AI knowledge at your own pace.

Key job responsibilities The role ensures the reliable execution of processes at established standards within assigned areas. You will be required to identify improvement opportunities through analysis of on-site metrics, data, and understanding of operational conditions. You will be expected to optimize existing process flows and manage their execution while building and maintaining cooperative relationships with both internal and external stakeholders. Some of the key responsibilities include: Design and implement: Identify opportunities to improve existing processes, optimize processes, and execute implementation Align and localize: Collaborate with global and local stakeholders to implement established processes in JP operations. Assist in the deployment of proven best practices according to defined guidelines. Change and standardize: Establish process procedures and management methods. Drive efficiency improvements and reinforce standard processes Control and Sustain: Ensure the execution of standard processes across the network, monitor implementation status, and provide necessary support to enable team members to execute standards effectively

Program Managerは、担当するプロセスの中で、定められた水準のプロセスの確実な実行を図ります。現場での指標やデータの分析、ならびに実務の状況の把握を踏まえて、改善機会を見出すことが求められます。既存のプロセスフローの最適化と実行管理を行い、内部と外部の関係者との協力関係を構築・維持しながら業務を進めることが求められます。

いくつかの主要な役割は以下を含むものとなります。

• Design and implement: 既存のプロセスについて改善機会を特定し、プロセスの最適化を行い、実行していくことが求められます
• Align and localize: グローバルおよびローカルのステークホルダーと協力して、確立されたプロセスをJPの業務に導入する。定められたガイドラインに従って、実証済みのベストプラクティスの展開を支援します。
• Change and standardize: プロセスの手順と管理方法を構築します。イノベーションをもたらし、新たなスタンダードを構築します
• Control and Sustain: ネットワークでの標準プロセスの実行を確実に行い、展開状況をモニタリングし、メンバーがスタンダードを確実に実行できるよう必要なサポートを行います。

A day in the life Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit the disability accommodation information page.

Basic Qualifications

• Bachelor's degree
• 3+ years of program or project management experience (Including experience in leading projects with diverse stakeholder engagement)
• Experience using data and metrics to drive improvements
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Conversational level of English and Japanese

Preferred Qualifications

• Master's degree, or MBA in business process, operation, engineering, organizational development, institutional design or related field
• 1+ years of process innovation experience
• Experience contributing to an inclusive culture and working with diverse groups

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations information page. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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