Program Manager, Hybrid Programs

Job title: Program Manager, Hybrid Programs

Job Description

Education and Experience

• Bachelor’s degree required; commensurate professional experience may be considered
• 3-5 years of progressively responsible experience in program management, higher education programming, nonprofit program delivery, or related fields
• Demonstrated experience managing multiple workstreams, cohorts, or multi-format programs
• Experience coordinating cross-functional teams and external stakeholders
• Experience supporting participant-centered programs, training initiatives, or educational delivery models, including entrepreneurship/small business-specific support
• Experience with budget tracking, reporting processes, and operational systems preferred
• Experience working with veterans, military spouses, service members, or military-connected communities preferred
• Experience with hybrid, online, and/or in-person program delivery models preferred

Skills and Knowledge

• Strong program and project management capability with excellent organizational follow-through
• Ability to translate strategy and program design into executable plans and coordinated delivery
• Clear written and verbal communication skills across internal and external stakeholders
• Strong judgment and problem-solving ability in fast-moving operational environments
• Ability to manage multiple priorities, deadlines, and stakeholders simultaneously
• Attention to detail in program systems, documentation, and participant communication
• Comfort using CRM, LMS, project management, virtual meeting, and collaboration platforms
• Ability to interpret participant feedback, dashboards, and operational data to drive improvement
• Commitment to high-quality participant experience and mission-centered service delivery

Responsibilities

• Program Planning, Execution and Delivery

• Own end-to-end execution of assigned hybrid and Syracuse-based in-person programs from planning through completion

• Manage timelines, deliverables, milestones, and day-to-day coordination to ensure on-time delivery, quality control, and alignment with intended learning and engagement outcomes

• Develop program calendars, delivery plans, session schedules, facilitator timelines, application milestones, and launch/readiness plans for assigned programs

• Coordinate onboarding, session preparation, materials readiness, and execution plans across the full program lifecycle

• Participant Experience and Engagement

• Oversee participant experience from pre-program communication through completion and post-program transition

• Monitor engagement, attendance, responsiveness, and participant support needs, resolving issues in a timely manner to maintain a high-quality experience

• Monitor program performance indicators, participant feedback, delivery quality, and operational effectiveness; identify risks, gaps, and improvement opportunities; document lessons learned; and recommend process, system, and delivery enhancements

• Cross-Functional Coordination, Innovation, and Future Hybrid Development

• Serve as the primary coordination point across the Hybrid Vertical and other internal partners

• Align operational, communication, systems, and reporting activities with program delivery requirements

• Coordinate with the Future State / Innovation team on ideation, pilot design, testing, and feedback loops related to future hybrid program models

• Surface operational insights from live programming to inform iteration, scalability, and continuous refinement of hybrid delivery approaches

• Physical Requirements

• Not Applicable

• Tools/Equipment

• Not Applicable

• About Syracuse University

• Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

• About the Syracuse area

• Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

• EEO Statement

• Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

• Commitment to Supporting and Hi