Program Manager, Global Integrity Programs

Program Manager, Global Integrity Programs - Trust and Safety

TikTok

13 hours ago

Full-time

On-site

San Francisco, California, United States

$108,000 - $208,800 USD yearly

Manager

Responsibilities

• The Global Integrity Programs (GIP) team is a central pillar of Trust & Safety, dedicated to safeguarding our platform information integrity and preserving society trust. We lead high-impact, cross-functional programs that address the most critical integrity challenges, including election and high risk events, user empowerment, media literacy and fact-checking programs. Our work connects global risk operations, product development, and policy-making to deliver durable, scalable solutions that protect our community.

• We are hiring individual contributor Program Managers to lead the end-to-end delivery of our Elections & High-Risk Events and Fact-Checking programs within the Global Integrity Programs team. In this role, you will sit at the intersection of Product, Policy, Operations, Data Science, and external partners, turning signals from elections workflows, fact-checking pipelines, escalations, and root cause analyses into clear mitigation strategies and closed-loop improvements that reduce regrettable escalations over time. You will also contribute to broader integrity domains such as misinformation, civic integrity, and AI-generated content (AIGC), helping shape how TikTok protects information integrity and user trust globally.

• This role will primarily cover LATAM and Brazil, with responsibility for elections, high-risk events, and fact-checking program delivery across the region.

Responsibilities

• Own the end-to-end Elections and High-Risk Events (HRE) integrity program in your region, including annual strategy, risk tiers, playbooks, launch readiness, and coordination during critical events.
• Lead the regional Fact-Checking program, managing day-to-day workflows with external fact-checking partners, calibration, and integration of fact-check outputs into user-facing product interventions and operational playbooks.
• Synthesize signals from Elections/HRE, Fact-Checking, escalations, and external partners into clear risk narratives and mitigation plans that reduce regrettable escalations over time.
• Define, track, and communicate program health through metrics and dashboards, partnering with Data Science to build and refine metrics, early-warning indicators, and reporting.
• Partner with Product, Policy, Operations, and UX to design, launch, and iterate user-facing safety interventions such as search guides, banners, and information hubs that help users find authoritative information and understand our policies.
• Serve as a central program owner and communicator, aligning diverse stakeholders across time zones, running cross-functional sprints when issues flare, and ensuring decisions, owners, and next steps are clearly documented.

Qualifications

Minimum Qualification(s):

• Bachelors degree or equivalent practical experience.
• 5+ years experience in program management, Trust & Safety, risk prevention, or related problem-solving roles.
• Proven ability to lead complex, cross-functional initiatives end to end with minimal oversight; strong influence across Product, Policy, Ops, and T&S in high-stake, competing-priority environments.
• Deep subject-matter expertise in at least one of the following domains: misinformation, civic integrity (including elections and high-risk events), or AI-generated content (AIGC), with familiarity across other/adjacent high-harm domains.
• Strong analytical judgment with comfort navigating complex data and ambiguous problem spaces.
• Excellent written and verbal communication, including strategy docs, decision memos, and executive updates; credible and confident engaging stakeholders
• Fluency in Spanish and/or Portuguese is required, as this role will primarily cover LATAM and Brazil, with responsibility for elections, high-risk events, and fact-checking program delivery across the region.

Preferred Qualification(s):

• Experience in Trust & Safety, content policy, platform integrity, or adjacent civic- or information-integrity domains.

• Hands-on experience in product operations and user intervention design and deployment, for example search results interventions, banners, in-app hubs, or educational campaigns.

• Experience managing or scaling relationships with external partners such as fact-checking organizations, NGOs, or academic institutions, including coordination, performance review, or joint initiatives.

• Experience partnering closely with Data Science or analytics teams to define success metrics, build dashboards, and evaluate program impact.

• Familiarity with regulatory or industry frameworks related to elections, civic integrity, or online misinformation.

• Experience working on LATAM and/or Brazil civic integrity, misinformation, elections, or Trust & Safety issues is strongly preferred.

• Trust & Safety

• Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​

• TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​

• We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​

• About TikTok

• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

• Why Join Us

• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

• ​

• Diversity & Inclusion​​

• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• TikTok Accommodation

• TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request​

• Job Information

• 【For Pay Transparency】Compensation Description (Annually)

• The base salary range for this position in the selected city is $108000 - $208800 annually.​

• Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

• Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among