Program Manager, Client Success Management

Job title: Program Manager, Client Success Management

Job Description Responsible for ensuring client satisfaction and project success. Key Job Functions:

• Project Management
• Effectively manage projects through all phases, with support from team members
• Collaborate effectively with project team members across functions
• Coordinate with and manage the output of vendors/ external partners
• Perform quality control functions on survey/research data, ensuring minimal/no errors
• Drive operational process improvement and innovation
• Client Management
• Proactively provide updates and constantly communicate with clients on program status for continued engagement
• Provide ongoing consultation to clients

Contribute to best practice development and download of best practices to clients

Location

MYS Work-at-Home

Language Requirements: English, Malay (Required)

Time Type: Full time

About Us

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more.

Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.

Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.

We’ve got them covered. But how?

We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.

We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly.

By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.