About this role
Program Manager, Chief Control Office
Program Manager, Chief Control Office
About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. The role encompasses strategy development, oversight of key initiatives, monitoring financial and operational performance, and working with the wider leadership team to identify, communicate and implement the strategic roadmap. Works closely with the business along with the functional partners across the firm to achieve these goals. Leads the development and communication of the business unit strategy. Actively participate and engage with the immediate leadership team and wider business in support of strategic decision making and the delivery of strategic projects. Major Duties: Program Lead: Establish team strategy and roadmap Prioritize opportunities based on risk reduction, efficiency gains, and business value. Manage portfolio, and reporting. Champion AI adoption and change management. Manage Project Intake & Prioritization Opportunity assessment Business case development Risk assessment Determine and Report Benefits Realization Hours saved Control effectiveness improvements User adoption Risk reduction metrics Process Optimization Lead Assist in Identification high-volume, repetitive, and control-intensive processes. Conduct process mapping and waste analysis. Quantify benefits and build business cases. Design future-state workflows. Measure realized efficiency gains. Change Management & Training Lead Develop communications and adoption plans. Create training materials and user guides. Manage stakeholder engagement. Capture user feedback and enhancement opportunities. Promote AI literacy across the organization. Develop Key Deliverables: Automation opportunity pipeline AI use case inventory Business case repository Benefits realization dashboard Automation standards and governance framework AI risk assessment methodology Quarterly innovation roadmap Executive reporting and KPI dashboard Knowledge, Skills & Experience Required: Excellent oral and written communication skills are required In-depth Functional / Industry Knowledge is required Highly flexible and adaptable to