Program Manager - AI Agency

Program Manager is the operational backbone of client engagements within EVERSANA's AI Agency. This is a delivery leadership role that owns the execution of complex, multi-workstream programs from kickoff through sustained performance, translating strategic objectives into executable plans and ensuring on-time, on-budget delivery with measurable client impact.

What You'll Do

• Lead project planning for new client engagements: translating statements of work and strategic briefs into detailed project plans with milestones, dependencies, and resource requirements.
• Develop and maintain project timelines, workback schedules, and delivery roadmaps that account for client review cycles, regulatory requirements, platform dependencies, and cross-functional coordination needs.
• Own the day-to-day execution of client projects: running daily standups, tracking progress against milestones, identifying blockers, and ensuring teams have what they need to deliver on time.
• Establish and maintain project governance structures: including status reporting, risk logs, change request protocols, and client communication cadences that provide transparency and accountability throughout the engagement lifecycle.
• Serve as the central coordination point for cross-functional delivery teams: including Strategic Operators, Creative Operators, Activation Directors, Client Solutions, platform engineering, and external vendor partners.
• Facilitate seamless handoffs between strategy, creative, activation, and platform delivery: ensuring work moves efficiently through the pipeline without rework, delays, or misalignment.
• Resolve scheduling conflicts, resource constraints, and priority tensions across multiple concurrent projects: balancing client urgency with team capacity and strategic importance.
• Partner with functional leads to ensure the right people are staffed to the right work at the right time: advocating for resource adjustments when project needs shift.
• Client communication & expectation management: serve as a client point of contact for project status, timeline updates, and delivery coordination; lead project meetings (kickoffs, check-ins, milestone reviews, retrospectives); manage expectations around scope, timelines, and deliverables; surface and escalate project risks early to Account Directors with options and recommendations.
• Scope & Budget Management: own project-level budget tracking and resource utilization; monitor hours against budget, identify variances, and flag financial risks before they impact account profitability; vigilantly manage scope boundaries and document out-of-scope requests.

What We're Looking For

• Proven experience delivering complex, multi-workstream client engagements in a regulated environment, preferably within life sciences or pharma marketing.
• Strong program management and delivery leadership skills with the ability to translate strategy into actionable plans and drive teams to measurable outcomes.
• Excellent cross-functional collaboration experience with strategy, creative, activation, and platform delivery teams; adept at resolving conflicts and balancing competing priorities.
• Demonstrated ability to manage scope, budgets, risks, and governance structures; track record of delivering on-time and within budget.
• Comfort with AI workflows and experimentation; initiative to build and bring tangible artifacts to client meetings using tools like Gemini, Claude, Perplexity, or Midjourney.
• Familiarity with working in regulated environments and with data/privacy considerations in life sciences is a plus.

Nice to Have

• Experience in life sciences/pharma marketing or other regulated industries.
• Knowledge of AI platforms and tools and omnichannel platforms.
• Vendor management experience and ability to coordinate external partners.
• Demonstrated ability to work in a fast-paced, practitioner culture that embraces experimentation and iterative delivery.

Compensation & Benefits

• Details not disclosed in the job posting.