Program Management - Program Manager III

Job Posting

Program Management - Program Manager III

Location: Remote, California (Remote)

COMPENSATION: $66 - $76 HOURLY

Role Overview

This role focuses on driving adoption and change management for the organization's transition to RainFocus as the events platform. The selected professional will partner across marketing, events, and vendor teams to onboard users, build enablement, stand up a sustainable support model, and migrate off prior platforms. This is an opportunity to lead a critical systems transition across cross-functional teams.

Key Responsibilities

• Own the change enablement plan for the RainFocus rollout, including stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams.

• Build and deliver enablement resources, including training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters.

• Partner with cross-functional teams to lead the migration from prior event platforms to RainFocus, including workflow mapping and template/config parity.

• Serve as the primary point of contact between stakeholders and the platform vendor team to triage enablement workstreams.

• Identify and track adoption and enablement KPIs, including active users, event volume, time to launch, and support ticket trends, using data to target improvements.

• Gather and prioritize feature requests and requirements, communicating tradeoffs, roadblocks, and status concisely to stakeholders and leadership.

• Capture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition.

• Required Qualifications

• Education: A BA/BS degree in Marketing, Communications, or a related field is preferred.

• Experience: 5+ years of experience in change management, enablement, marketing or events operations, or program management.

• Technical

Skills

• Hands-on experience administering or enabling event management platforms, with experience training and enabling internal users on Rainfocus and/or Splash. Demonstrated experience leading tool adoption or platform migrations across cross-functional teams is required.

• Preferred Qualifications

• Experience with Cvent is highly desirable.

• Strong stakeholder communication, documentation, and training delivery skills.

• Prior marketing experience, specifically within events operations.

• Compensation & Benefits

• A comprehensive benefits package is available to eligible employees. Pursuant to the California Fair Chance Act and local Fair Chance Ordinances, qualified applicants with arrest and conviction records will be considered for the position.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

• Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

• Everforth Apex

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as