About this role
Hi there!
We are seeking a Program Lead to join one of our U.S. Clients. We're looking for someone who can drive operational excellence, manage BPO relationships, lead process improvements, and serve as a strategic partner to key stakeholders.
This is a hybrid position, offering a combination of in-office and remote work. (3 days a week in-office, 2 days remote)
Responsabilities
· Streamline communication for clients and partners to enable business success.
· Respond and communicate promptly to all inquiries from clients and partners.
· Collaborate with various parties up to executive levels to define strategic scope / improve KPIs.
· Provide innovative solutions to overcome business challenges.
· Identify risks and proactively engage senior management to resolve them.
· Build cooperative relationships with clients and partners.
· Perform status tracking, efficiency analysis, resource allocation, data analysis, change log management, and overall process management support.
Requirements
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· English: Excellent written and verbal communication skills
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· Data-driven individual with a keen analytical mindset
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· Exceptional organizational and multi-tasking skills
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· Ability to build and strengthen all interpersonal relationships with co-workers, clients, and partners Driven to learn and absorb information at a rapid pace
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· Ability to be flexible and adapt to new situations and environments
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· Able to think creatively and present out-of-the-box solutions
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· Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
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· Prior experience in program management, business analysis, consulting, and/or call centers.
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· Bachelor’s degree in Business, Economics, Statistics, Psychology, and similar majors
Benefits
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Work for a US company!
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Competitive Compensation package.
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All additional benefits by Dominican Law (13th Salary, PTO, etc.)
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Complementary Health Insurance.