About this role
Clinigen is a global specialty pharmaceutical services company focused on helping deliver medicines securely to patients worldwide. The purpose of this role is to:
- Support managed access programs that help patients receive treatment when and where it is needed
- Contribute to the smooth delivery of programs and the quality of service provided to clients
- Manage a busy workload, working across multiple programs simultaneously As a Program Associate, you will provide support to the Program Management team and play an important role in the effective delivery of global managed access programs. You will help support client-facing operations through close coordination, monitoring, and reporting, while contributing to strong service delivery across a portfolio of programs.
Responsibilities
- Support Program Directors and Program Managers with monitoring and reporting across client and program portfolios.
- Help manage and maintain client relationships as a dedicated Program Associate.
- Monitor program progress against specifications, client KPIs, and regulatory requirements.
- Act as the main contact for clients and affiliates regarding order status updates and reporting requirements.
- Monitor program inventory and coordinate with clients to ensure sufficient, timely stock provision.
- Escalate operational issues and support their resolution with the operational team.
- Requirements
Required Experience
- Experience in a customer service or coordination role.
- Business-fluent English.
- Hands-on experience with Microsoft Outlook and Microsoft Excel.
- Eligibility to work in the UK.
Preferred Experience
- Familiarity with CRM software.
- Experience with Order Management software.
Benefits
- 27 days holiday plus 8 bank holidays
- Pension contributions 4.5% matched
- Life assurance 4 x annual salary
- Flexible Benefits Platform with £25/month Company contribution
- Annual salary review
- Independent financial advice service
- Enhanced Employee Assistance Programme
- Shopping discounts with retailers
- Long service awards
- Recognition scheme & employee of the year awards