About this role
Professional Services Team Manager
About the role
Ensure the high-quality, on-time delivery of high volumes of projects of varying length and complexity. Advise and enable the team on the different components of a project lifecycle, including discovery, requirements, configuration, testing, execution, roll-out, training, and launch. Partner with cross-functional stakeholders, including Customer Success, Sales, and Partners, to drive efficient and reliable project delivery for our customers. Serve as a coach, mentor, and leader to individuals on the team, while setting expectations on performance based on data, using consistent feedback and transparency. Identify and execute process improvements, policy development, delivery methods, metrics, and tools in support of client delivery. Drive the strategy to onboard, enable, and expand usage and revenue with customers. Maintain accountability for team operations and the KPIs used to measure the team’s success. Recruit, hire and train new team members. Build programs and initiatives to drive continuous internal process improvement and enable the teams' ability to scale
Requirements
- 5-10 years experience in Implementation, Professional Services, or Managed Services, preferably in SaaS or at technology consulting firms
- 3-5+ years of people management experience
- Extensive experience with project management, CRM, service desk, and/or collaborative work management software
- Experience delivering or overseeing AI-related implementations - including AI workflow automation, AI-powered platform features, or AI transformation projects
- Familiarity with AI tools and the ability to advise customers on how to incorporate AI capabilities into their workflows and solutions
- Ability to successfully navigate complex organisational structures (internal and external)
- Comfortable transforming department strategy into tactical initiatives and executing on them
- Process-focused and metrics-driven (desire to instil a process that can scale)
- Experience estimating delivery effort and creating Statements of Work
- Highly effective communication and interpersonal skills
- An amazing team player who can collaborate with multiple internal and external stakeholders.
- We believe in equal opportunity.
- At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind.
- All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law.
- If you need support or accommodation during the hiring process, we’re here to help.
- Meet the Services team
- We enable our customers to achieve their business goal, by transforming the way their organizations work.
- With expert guidance, deep partnerships, and a commitment to excellence, we act as a trusted advisor, delivering value and success through monday.com-based solutions.