Professional Services Specialist - Dedicated Account

About the Role Join Motorola Solutions as a dedicated on-site Professional Services Specialist for a strategic Detroit-area enterprise account. You will ensure ongoing operation, maintenance, and upgrades of the VS&A infrastructure while delivering advanced troubleshooting and exceptional customer service. This role requires technical precision and strong collaboration with client IT staff and Motorola Avigilon teams. What You'll Do

• Perform on-site installation, configuration, and maintenance of Avigilon Unity Video and Access Control environments following Motorola’s best practices.
• Lead planning and execution of large-scale system upgrades across sites, including licensing validation, firmware and software updates.
• Provide technical expertise regarding all video and access control components; conduct site audits, system certifications, and acceptance test plans.
• Support the coordination and execution of annual preventative maintenance, tracking compliance with contractual SLA's and response timelines.
• Produce formal PM reports identifying tested systems, deficiencies, corrective actions taken, lifecycle and replacement recommendations.
• Troubleshoot technical issues to determine root causes, review logs, deploy fixes, and suggest preventative measures to improve processes.
• Respond to system outages and lead technical incident response and resolution with Motorola and Avigilon support teams.
• Set up, configure and test advanced analytics.
• Conduct in-person and remote product demonstrations and lead technical discussions.
• Develop and maintain strong, productive relationships with the client’s internal IT staff, system integrators, and key security stakeholders.
• Communicate effectively with internal MSI cross-functional teams regarding project scope, schedules, and deliverables. What We're Looking For
• 5+ years of relevant field experience in a Video Management System (VMS) and Access Control environment.
• 5+ years of relevant experience in an IT environment.
• Strong knowledge in networking and system design.
• Demonstrated experience in large-scale, multi-site, or mission-critical environments.
• Experience with Physical Security VMS, DVR, NVR, Cameras, Encoders, PoE, POS, Access Control and intrusion systems.
• Experience deploying a VMS and cameras from the ground up.
• Understanding of network and PoE requirements for physical security.
• Knowledge and experience with programming and APIs (preferred).
• Demonstrated troubleshooting skills and the ability to resolve issues quickly with quality.
• Strong problem solving, organizational and analytical skills; ability to document and explain complex technical problems clearly.
• Excellent interpersonal communication; ability to manage customer expectations and handle pressure while troubleshooting critical issues.
• Ability to stay calm under pressure, multitask, and prioritize based on business needs.
• A Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or Technology; and one of the following certifications such as CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+ (required).
• Legal authorization to work in the U.S. indefinitely is required; employer sponsorship is not available.
• Travel over 50% is required. Nice to Have
• Experience with Milestone, Genetec, Exacq, Avigilon, Axis, Hikvision, OpenPath, Feenics, HID, Phoenix and other industry players.
• Certifications and hands-on experience with Motorola Solutions (Avigilon) products.
• Strong scripting or API integration experience. Compensation & Benefits
• Salary: $95,000 - $100,000 USD per year.
• Benefits include: Incentive Bonus Plans, Medical, Dental, Vision, 401K with Company Match, 10 Paid Holidays, Generous Paid Time Off, Employee Stock Purchase Plan, Paid Parental & Family Leave, and more.