About this role
About the Role We are seeking a Professional Services Project Manager to develop and support the XDR/SIEM service and its infrastructure, ensuring stability, performance, and scalability. You will align with clients on development plans, manage changes, and coordinate incident response and restoration efforts. What You'll Do
- Develop and support the XDR/SIEM service and its infrastructure to ensure stability, performance, and scalability.
- Collaborate with clients to define service development plans: client expectations and priorities; current capabilities; future XDR product roadmap.
- Co-manage service changes with clients considering infrastructure impact: new sources/sensors, event flow, normalization/relational rules changes, retention and policy changes; assess risks, plan tasks/windows, obtain client approval, oversee implementation and post-checks.
- Create and maintain a regular maintenance and proactive risk prevention plan (capacity planning, degradation control, regular integration checks, hardening recommendations).
- Personally engage in incident analysis and coordinate service recovery until full restoration and documentation of corrective actions.
- Regularly interact with the product team and XDR/SIEM development: relay client feedback, initiate improvements, support defect resolution and RCA for failures/incidents. What We're Looking For
- Cross-functional collaboration skills: ability to work as one team with development, product, SOC, technical support, Professional Services, and integrators within subcontracting.
- Experience operating and administering XDR/SIEM solutions.