Professional Services Manager

Professional Services Manager

Professional Services Manager (Milton Keynes)

Professional Services Manager

Department: Professional Services Location: Hybrid Hours: Full Time Reporting to: Head of Professional Services – Engineering

The Role

We’re looking for an experienced Professional Services Manager to lead our Professional Services Engineering and Service Transition teams, helping us deliver brilliant outcomes for our customers while developing and supporting our people.

This is a key leadership role where you’ll bring together people, delivery and customer experience. You’ll make sure we have the right skills and resources in the right places, that customer projects and onboardings are delivered effectively, and that services transition smoothly into operational support.

Working closely with our PMO, Solutions Consultancy and Service Delivery teams, you’ll help us operate as one Professional Services team, creating consistency across locations while continually looking for ways we can work smarter, collaborate better and keep raising the bar.

What You’ll Be Doing

Leading & Developing Your Team

• Lead, coach and develop Professional Services Engineering and Service Transition colleagues across multiple teams and locations.
• Set clear priorities and expectations, creating a supportive and accountable environment where people can perform at their best.
• Build capability through regular feedback, coaching, knowledge sharing and structured development.
• Encourage collaboration across locations and promote a consistent, Group-wide approach to Professional Services.

Planning Resources & Delivery

• Manage day-to-day resource planning, balancing project demand, customer onboardings and delivery commitments.
• Work closely with PMO and fellow Professional Services Managers to share skills and capacity effectively across the Group.
• Keep a close eye on utilisation, availability and future demand, identifying risks or capability gaps early.
• Make sure colleagues have clear scope, outcomes and responsibilities before starting customer assignments.
• Help improve productivity and maximise effective delivery capacity.

Delivering Great Customer Outcomes

• Oversee customer projects, onboardings and service transitions to ensure they're delivered to the right quality, scope and timescales.
• Provide leadership and support on complex or high-risk projects and escalations.
• Ensure smooth handovers between Solutions Consultancy, Professional Services and Service Delivery.
• Champion brilliant Service Transition, making sure customers receive a consistent and positive experience from onboarding through to operational support.

Driving Quality & Performance

• Embed consistent engineering and Service Transition standards and ways of working.
• Champion great documentation, knowledge sharing and technical collaboration.
• Monitor performance across areas including utilisation, delivery quality, project performance and customer outcomes.
• Help support Professional Services revenue and margin objectives through effective resource management and efficient delivery.
• Identify opportunities to reduce rework, project overruns and avoidable delays.

Keeping Being Better

Continuous improvement is a big part of how we work. You’ll use performance insight, customer feedback and lessons learned to make our delivery even better.

You’ll help simplify and standardise processes, encourage knowledge sharing across our teams and explore how automation and AI can reduce admin and give our people more time to focus on delivering value for customers.

What We’re Looking For

You’ll be an experienced people leader who understands the pace, priorities and challenges of delivering technical services to customers.

Ideally, you’ll bring:

• Leadership or management experience within Professional Services, IT project delivery or a technical services environment.
• Experience leading technical engineering and/or Service Transition teams.
• A strong understanding of IT infrastructure, cloud and Microsoft technologies.
• Experience of resource planning and balancing competing delivery priorities.
• Good knowledge of project delivery, service transition and operational handovers.
• Confidence managing customer or delivery escalations and solving problems effectively.
• Strong stakeholder management skills across technical, project and customer-facing teams.
• A genuine passion for coaching, developing and getting the best from people.

Even Better If You Have

• Experience within a Managed Service Provider (MSP) environment.
• Experience managing distributed or multi-site technical teams.
• Knowledge of PSA, project management or service management platforms.
• Knowledge of ITIL, project governance and operational acceptance.
• Microsoft, cloud, infrastructure or security certifications.
• ITIL Foundation or above.
• A relevant technology, project management, leadership or management qualification.

Our Values

How you do things matters just as much as what you deliver.

? Genuinely Care You’ll care about our customers, our people and the quality of the services we provide.

? Work Together You’ll bring teams together, share knowledge and expertise, and build strong relationships across Professional Services, Service Delivery and the wider business.

? Keep Being Better You’ll always be looking for ways to improve quality, consistency, productivity and how we work.

Above all, you’ll create an environment where people feel supported, challenged and valued, helping them develop their careers while delivering great work for our customers.

The Benefits

Joining Air IT Group means unlocking a world of perks and opportunities, including:

Time Off & Life Balance

• 25 days Annual Leave + 1 Celebration Day
• Annual Leave Purchase Scheme
• Paid Volunteering Days
• Enhanced Family Leave

Health & Wellbeing

• Virtual GP (24/7 access for you & family)
• Employee Assistance Programme (EAP)
• Eye care vouchers
• Group Life Assurance & Income Protection

Financial & Lifestyle Perks

• Reward Gateway shopping discounts and cashback
• Stakeholder Pension Scheme
• Recognition Platform (with monetary rewards)
• Mortgage Advice Services

Optional Benefits (Opt‑In)

• EV Car Scheme
• Cycle to Work
• Technology Vouchers

Additional Highlights

• Development: We invest in technical training, professional qualifications, and ongoing development opportunities to help you build your skills and achieve your goals.
• Life at Air: Beyond your role, you’ll be part of a welcoming and active employee community, with regular social events, inclusive activities, and celebrations that bring colleagues together and make Air a great place to work.

Sound Like You?

If you’re passionate about leading technical teams, delivering great customer outcomes and helping people do their best work, we’d love to hear from you.

Come and help us shape the next chapter of Professional Services at Air IT Group.

Apply Now Explore Life at Air IT

Details

Type

Permanent - Full Time

Location

Milton Keynes, Buckinghamshire

Job Function

Professional Services

Apply Now