About this role
Job title: Professional Services Engineer (PSE)
About the Role The Professional Services Engineer (PSE) delivers Kaspersky professional services to our corporate customers in the META region. This role focuses on deploying and configuring Kaspersky products, performing health checks and optimizations, and guiding customers through upgrades, maintenance, and knowledge transfer. The PSE combines technical engineering with customer relationship management to ensure service quality and support renewal decisions.
What You'll Do
- Perform deployments and configuration of both complex and simple Kaspersky solutions and integrate them into the customer's existing production environment.
- Conduct health checks, configurations, and optimization projects for existing customers; may include assisting partner support organizations.
- Document all aspects of the service engagement, including technical notes, time spent on projects, and project status via company systems.
- Communicate challenges to senior management to enable swift resolution through additional Kaspersky resources.
- Report project status.
What We're Looking For
- Technical engineering background with experience in deploying and configuring Kaspersky products for corporate customers, with ability to integrate into existing production environments.
- Strong problem-solving skills, ability to dive into complex technical issues, crisis management, and incident prevention/resolution.
- Excellent customer relationship management and communication skills; able to coordinate with cross-functional teams and escalate issues to obtain resources.
- Experience documenting engagements, tracking time and project status in enterprise systems.
- Ability to work with cross-functional teams and partner support organizations as needed.