Professional Services Consultant

Professional Services Consultant

Mumbai, India

Job category: Professional Services Job ID: 136278-en_US

Job Summary

The Onsite Storage Consultant will be part of NetApp’s 24x7 Professional Services team, supporting Managed Services customers. The role involves providing Level 2/3 support for NetApp storage environments, resolving incidents, managing change and service requests, driving problem management, and executing storage infrastructure upgrades. This position requires strong technical expertise in NetApp technologies, excellent customer-facing skills, and the ability to build strong relationships while delivering high-quality service.

Job Responsibilities

• Provide Level 2/3 support for storage operations including incident, change, and service request management.
• Plan and perform firmware and OS upgrades across customer environments.
• Troubleshoot and resolve performance issues in NetApp storage systems.
• Manage backup and replication technologies such as SnapMirror and IntelliSnap.
• Administer and optimise storage environments using tools like OnCommand Unified Manager, Performance Manager, and Cloud Insight.
• Collaborate with senior customer teams and internal sales teams to ensure smooth service delivery.
• Document incidents, changes, and problem resolutions following ITIL standards.
• Design, build, deploy, and test infrastructure solutions and disaster recovery setups.
• Maintain strong stakeholder relationships.
• Contribute to continuous improvement initiatives across infrastructure and operational processes.

Job Requirement

Technical Skills & Experience

• Hands-on expertise with NetApp Storage (CDOT & 7-Mode), including deployment, troubleshooting, and upgrades.
• Proficiency in Brocade SAN switches and SAN technologies.
• Strong understanding of NetApp features: snapshots, failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap.
• Experience with additional NetApp technologies (StorageGRID, E-Series, SolidFire) is a plus.
• Scripting knowledge in PowerShell, Python, or Ansible.
• Solid understanding of infrastructure platforms such as FlexPod, Cisco UCS, IBM BladeCenter, System X, VMware vSphere, and Microsoft OS.
• Strong knowledge of protocols: CIFS, NFS, iSCSI, Fibre Channel.
• Familiarity with ITIL methodologies (ITIL Foundation preferred).
• Understanding of managed services, outsourcing, and cloud industry practices.
• Knowledge of monitoring platforms, WANs, SANs, backup, and DR technologies.

Soft Skills & Attributes

• Excellent communication and documentation capabilities.
• Strong consulting and customer engagement skills.
• Ability to build and maintain effective stakeholder relationships.
• Positive, proactive, and team-oriented mindset.
• Flexible, innovative, and well-organised.

Qualifications

• Bachelor’s degree with 10+ years relevant experience, OR

• Master’s degree with 8–10 years experience, OR

• PhD with relevant experience, OR

• Equivalent combination of education, training, and work experience.

• Preferred Certifications

• NetApp Certified Data Administrator (NCDA)

• ITIL Foundation

• At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

• NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

• Why You'll Thrive at NetApp

• At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

• NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

• Our culture

• We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

• If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

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• NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status and any other protected classification. We pledge to take every reasonable step to ensure that our applicants and employees are respected, treated fairly and with dignity. See the EEO poster, Know your rights poster, and NetApp EEO policy. NetApp makes reasonable accommodations, consistent with applicable laws, for religious purposes and for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions unless undue hardship would result.