Professional Services Consultant

Job Posting Source

Professional Services Consultant

Jakarta Pusat, Indonesia; Indonesia

Job category: Professional Services Job ID: 136652-en_US

Job Summary

The Professional Services Consultant comes with expertise in NetApp data storage systems, consisting of both NAS and SAN environments with associated fiber channel switches. A strong background and experience with NetApp’s core technologies is required to be successful in this role. The candidate will be required to manage, maintain, deploy, troubleshoot, and support end customers accessing storage services within the customer environment.

Job Responsibilities

• Responsible for the deployment, advanced configuration, security, and maintenance of highly available enterprise data storage systems
• Develop implementation and data migration plans as may be required and execute those plans in accordance with customer change management process
• Proactive monitoring of storage system operations and providing utilization reports to identify problems and corrective actions as needed
• Observing performance on FC network and NAS attached storage systems, troubleshoot any performance problems, and apply near-term fixes that result in long-term solutions
• Engage in troubleshooting as may be required to assist in restoring data services and overall production operations
• Restore data from one environment to another at the request of the application or service owners
• Provide input and develop documentation for standard operating procedures (SOP)s that result in repeatable processes for installation, setup, and operations of the customer’s data storage environment
• Develop and publish team vetted storage standards and policies as needed
• Follow ITIL (Information Technology Infrastructure Library) practices for Change Management

Education

• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree preferre
• Experience in a fast-paced, time-sensitive, high-quality environment
• Strong written and verbal communication skills along with strong customer service
• Ability to multi-task, prioritize commitments, and manage time effectively including attention to detail
• Ability to work collaboratively with other engineers and senior managers in a team environment sharing best practices, meet aggressive goals, and meet high-quality standards
• Proficient with Microsoft Office applications like Outlook, Word, Excel, Project, PowerPoint, Visio, and SharePoint
• Experienced in the principles, methods, and techniques used in network administration and support
• Experienced in routers, switches, patch panels, concentrators, associated terminals, and related network hardware and software
• Proficient in Data ONTAP and NetApp technologies including SnapMirror, SnapVault, SnapManager, etc.
• Extensive datacenter switching background with storage protocols to include ISCSI, FC, FCoE and NFS, preferred CCNP, VMWare certified 6 or higher, preferred experience with Cisco UCS and Nexus OS

At NetApp

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.

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