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RB
Professional
Robert Bosch GmbH USA
onsite
Plymouth, MI
About this role
Key Responsibilities
- Customer Quality Management: Customer claim (warranty) management. Customer portal and score card management. Customer escalation management. Establishing and maintaining customer relationship.
- Warranty Management: Warranty data management: plan, monitor, strategy, data basis analysis. Warranty cost management (EDC): plan, monitor, strategy, target achievement.
- Customer Claim Management: Analysis, Containment, Risk assessment, Containment-measure, LL.
- Customer Interface: Lead customer communication.
- Customer oriented and customer satisfaction management.
- Internal Communication: Collaboration with plant quality, manufacturing, analysis lab and engineering to manage claims. Report quality status to the stakeholder with transparency.
- Q mind (quality to be developed by all) to the other functions.
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