About this role
Key Responsibilities
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Customer Quality Management: Customer claim (warranty) management. Customer portal and score card management. Customer escalation management. Establishing and maintaining customer relationship.
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Warranty Management: Warranty data management: plan, monitor, strategy, data basis analysis. Warranty cost management (EDC): plan, monitor, strategy, target achievement.
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Customer Claim Management: Analysis, Containment, Risk assessment, Containment-measure, LL.
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Customer Interface: Lead customer communication.
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Customer oriented and customer satisfaction management.
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Internal Communication: Collaboration with plant quality, manufacturing, analysis lab and engineering to manage claims. Report quality status to the stakeholder with transparency.
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Q mind (quality to be developed by all) to the other functions.
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Problem Solving: Support Bosch plant and customers in problem solving through 8D process.
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Customer Onsite and Dealer Support: Urgent action at customer plant, dealer to handle quality issues.
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Your profile Required:
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BS/BA Degree. 5+ years of experience in automotive quality and customer communication. Basic knowledge of Q-mthod and problem solving. Customer oriented mind set. Collaboration with production plants FleP and QueP. Ability to occasionally travel to customer plants and dealers. Stress resilience. Preferred:
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Experience with OEM warranty terms and chargeback process. Knowledge of TS16949 requirements. Social competence (persuasiveness/ empathy). Entrepreneurial mindset & strategic thinking.
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Contact & additional information
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Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is unavailable under this program. Equal Opportunity Employer, including disability / veterans.
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Bosch adheres to federal, state, and local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.