About this role
Professional Customer Support - Casual Hours
As a Professional Customer Support - Casual Hours you will play a vital role in delivering exceptional service, resolving customer enquiries, and maintaining positive relationships with both internal and external stakeholders. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.
What You’ll Do
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Provide excellent customer service to both internal and external customers across multiple channels.
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Handle customer enquiries with confidence, empathy, and a solutions-focused mindset under pressure.
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Maintain a professional and engaging phone manner to deliver great customer experiences.
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Manage competing priorities and stay highly organised in a fast-paced environment.
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Work collaboratively with a supportive team to elevate everyday service standards and team culture.
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What You’ll Bring
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Proven experience successfully interacting with both internal and external customers.
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Strong communication skills with a confident, polite, and professional telephone manner.
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Excellent time-management abilities to juggle multiple priorities effectively.
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A composed, calm, and positive can-do attitude when managing challenging situations.
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Flexibility to work during school hours with full availability to work through school holidays.
Benefits
- An international work environment in a fast-growing company with plenty of development opportunities.
- Hybrid work model (80% on-site | 20% remote).
- Ergonomic workstations and modern laptops (Apple or Windows).
- Employee events (summer party, Christmas party, after-work gatherings).
- Access to the Corporate Benefits portal.
- Employee discounts on PERGOLUX products.
- 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).
- A motivated and supportive team that helps each other.
- Strong focus on professional development and skill-building.
- Free drinks and snacks.
- Employee referral program.