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Productions Support Engineer (L1/L3)

IO Tech Solutions Limited
HongKong, Hong Kong
On-site

About this role

Productions Support Engineer (L1/L3)

Job Description:

  • Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7 service
  • Maintain best practices on managing systems and services across all environments
  • Provide L1,L2,L3 level server support similar to current team
  • Manage, coordinate, and implement software upgrades, patches, hot fixes on servers
  • Create and modify scripts or applications to perform tasks
  • Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
  • Collaborate with other teams and team members to develop automation strategies and deployment processes
  • Provide weekend support on scheduled weekend changes
  • Provide on-call support during off hours if needed
  • Participate in Disaster Recovery and BCP drills
  • Manage Physical server infrastructure using remote access
  • Manage and maintain virtual machines in internal ESX farm as well as in AWS
  • Build new physical and virtual servers as per standards
  • Fault finding, analysis and of logging information for reporting of performance exceptions
  • Proactively monitoring system performance and capacity planning
  • Knowledge on servers installed with cluster software and databases

Requirements

  • Degree in IT/Computer Science or related discipline(s)

  • Around 8-10 years working experience as a Linux Administrator

  • Less experienced (5-8yrs) candidates could considered as Sr. Infra Analyst

  • Previous working experience with VMWare Tanzu/Kubernetes etc. deployed in internal infra.

  • In-depth knowledge of Linux: RedHat both physical and virtual environment

  • Hands on experience with physical/VM server deployments and commissioning

  • Experience / knowledge on various HPE or other server hardware and architecture

  • Strong problem solving and communication skills

  • MS Windows OS knowledge will be added advantage

  • Good to have knowledge on Veritas cluster and Veritas Storage Foundation

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