About this role

Production Reliability Engineer / SRE (Hong Kong)

Job Description:

Job Responsibilities include:

Provide front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.
Work on automation projects to minimize manual effort and enhance the effectiveness of production support.
Monitor system health and performance; identify and resolve issues promptly to ensure uninterrupted operations.
Debug and troubleshoot complex applications written in Java and Python.
Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.
Coordinate with global counterparts to ensure seamless follow-the-sun support.
Document and maintain support procedures, runbooks, and knowledge base articles.
Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction.
Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability.

Preferred experience:

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
4+ years of experience in SRE, Production Engineering, Production Support or DevOps roles, preferably in finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines
Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python.
Experience with incident response, root cause analysis, and structured problem-solving in a production environment.
Exposure to cloud, CI/CD, Docker/Kubernetes or automation is highly valued
Fluent in English is a must.

Production Reliability Engineer / SRE