Product Support T3 Engineer
About this role
Job title: Product Support T3 Engineer
About the Role Cato Networks is seeking a visionary and customer-focused Product Support T3 Engineer to engage with customers during the post-sales process, onboarding, and ongoing lifecycle. Join a Cloud Network Security Rocket Ship as we build the future of SD-WAN and cloud networking.
What You'll Do
- Own and manage customer issues and guide them from identification to resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and “can-do” attitude
- Work directly with R&D and Product Management on customer issues upon full resolutions
- Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions
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