Product Support Specialist 1

Join the Team Modernizing Medicine

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

• Consistently ranked as a Top Place to Work
• 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary:

Job description for Product Support Specialist I role

About ModMed

At ModMed, we're not just building software—we're reimagining the healthcare experience. Founded by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we placed doctors and patients at the center of care through an intelligent, specialty-specific cloud platform.

When you join ModMed, you’re joining an award-winning team of passionate problem-solvers. Our vision is a world where the software we build increases medical-practice success and improves patient outcomes. We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us?

Why This Role Exists

As a Product Support Specialist I, you are the face of ModMed and a critical advocate for our clients. You aren't just answering help tickets—you are helping medical practices save time and navigate their workflows smoothly so they can focus on what matters most: patient care. In this role, you will align your passion with a purpose, turning complex software questions into moments that create customer delight.

What You’ll Do (Your Impact)

• Create Customer Delight: Act as the frontline of support and a trusted advisor, responding to client inquiries via phone, email, and chat with an empathetic, "client-first" mindset.
• Innovate Boldly & Solve Problems: Troubleshoot and resolve software-related issues by leveraging deep product knowledge and analytical thinking to perform root cause analysis.
• Save Time: Efficiently master our system workflows, accurately documenting and tracking technical issues to drive quick resolutions for our users.
• Collaborate Globally: Work timely and effectively with cross-functional internal teams to escalate complex issues and ensure no client is left behind.
• Drive Continuous Improvement: Proactively suggest enhancements to our Standard Operating Procedures (SOPs) and internal tools to level up team efficiency and user satisfaction.
• Think Big, Have Fun, Do Good: Bring your authentic energy to the team every day, staying curious about new product updates and contributing to a positive, collaborative culture.

What You Bring to the Team

We believe that diverse backgrounds bring unique perspectives. If you meet most of these qualifications, we encourage you to apply:

• Experience: 1–2 years of experience in a client-facing technical support, customer service, or healthcare-related role.
• Education: A Bachelor's degree is mandatory, but equivalent practical/technical experience is highly valued.
• Technical Savvy: Comfort with software troubleshooting. Experience with Apple ecosystems (Mac, iPad, iOS) and ticketing platforms (like Zendesk, Jira, or Salesforce) is a plus.
• Communication Style: Excellent verbal and written communication skills with the ability to convey technical concepts simply and empathetically.
• Bonus Points: Prior experience working within a medical practice or with Electronic Medical Record (EMR) / Electronic Health Record (EHR) systems.

Our Core Values: Life at ModMed

We build tools and culture around the beliefs that drive us daily:

• Create customer delight. We go above and beyond for our users.
• Save time. Because in healthcare, every minute matters.
• Innovate boldly, then make things happen. We embrace creativity and turn ideas into action.
• Align passion with purpose. We love what we do because it makes a real-world difference.
• Think big. Have Fun. Do good. We maintain an inclusive, lively environment while making a positive impact on global healthcare. ModMed is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits

Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,

• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,

• Allowances: Annual wellness allowance to support your well-being and productivity,

• Earned, casual, and sick leaves to maintain a healthy work-life balance,

• Bereavement leave for difficult times and extended medical leave options,

• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,

• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

• ModMed Technologies India Private Limited follows a strict, merit-based and transparent recruitment process conducted only through official and authorized channels.

We do not:

• Charge any fees, processing charges, or amount by any nomenclature, whether as a fee or deposit at any stage of the recruitment process;

• Authorise any individual, employee, or third party to collect any such payments (regardless of nomenclature) to offer or facilitate or recruitment opportunities; or

• Conduct hiring via informal messaging apps or personal email IDs.

• All official communication is made only through verified channels, our website, and recognised recruitment platforms.

• We strongly advise candidates not to share personal/financial information or make any payments in response to suspicious communications. Any such instances may be reported to us at [email protected].

• ModMed Technologies India Private Limited will not be responsible for any loss arising from fraudulent or unauthorised communications.