About this role

Location: Port Harcourt, Rivers

Summary of Responsibilities

Main Functions

Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.
Sell and implement product support programmes such as CTS, REMAN, SOS, etc on a regular basis.
Ensure prompt delivery of parts or services (including backordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due.
Preparation and implementation of weekly call plan and corresponding summary report.
Preparation and updating customers’ profile list.
Keep abreast of product/service information from Caterpillar and related suppliers, and ensure adequate dissemination to concerned employees and customers.
Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.
Actively involved in the Region’s debt collection drive on an on-going basis.
Establish and report competitive activities and sales opportunities (for parts, units & service). Implement actions that will ensure prompt and adequate conversion to Caterpillar products & services.
Implement relevant marketing and promotional programmes as they arise.
Ensure prudent financial management and adequate maintenance / security of Company assets placed in incumbent’s care by virtue of function and/or location.

HND or BSc In Mechanical, Electrical, Automobile, Agricultural or Marine Engineering from a recognized tertiary institution.
At least 5 years prime product or product support sales experience in Marine/Oil & Gas or a related industry.
Hands-on experience in engine maintenance and repairs is desired but not mandatory.
Product Knowledge of Spare parts.
Ability to drive.

Not Specified.

Product Support Sales Representative (Marine)