About this role
Job title: Product Support Receptionist
About the Role Product Support Receptionist will help develop and improve RingCentral's AIR AI-powered receptionist by assisting clients, gathering details of their concerns, and documenting and relaying information to internal teams. The role is onsite in Manila, reports to a local Manager, and runs for six months as part of Project Maverick, with a night shift starting at 7 PM and Tuesday to Saturday schedule. Due to confidentiality, onsite work is required, and the position will not observe holidays.
What You'll Do
- Interact with customers of our clients to understand their concerns, gather details, document findings, and relay information to client teams.
- Document and maintain accurate records for tickets and issues related to AIR product support.
- Collaborate with project teams on AIR AI-powered receptionist initiatives and support delivery during the six-month project lifecycle.
- Work onsite in Manila with a Tuesday–Saturday night shift (starting 7 PM) as part of Project Maverick.
What We're Looking For
- Ability to communicate clearly with clients and document information accurately.
- Willingness to work onsite in Manila and to operate on a night shift schedule.
- Team player with confidentiality and ability to work on a confidentiality-driven project.