About this role
AGCO - Product Support Manager
The Product Support Manager is responsible for providing targeted services and supporting our global harvesting field team. He develops -in case of need- service solutions in collaboration with other departments and is communicating and publishing these via a ticketing system or on our web-based dealer portal. He is interacting as a gateway for complex technical issues, mainly related to the AGCO IDEAL combine product line. Through his deep diagnostics and analysis, the Product Support Manager drives a sustainable improvement in our product quality. You can expect an outstanding team spirit within a global service team and a varied role in the AGCO harvesting service organization.
Your Impact
Handle technical inquiries related to our IDEAL combines in terms of hydraulic and electronical functions, machine setup for best performance, expert advice for diagnostic and root cause analyses.
Lead root cause analyses, be moderator and inform the entire service organization. Secure your results by using database analyses and propose further actions.
Develop and maintain expert knowledge for the IDEAL combine. Provide knowledge for electronic & hydraulic items, mechanical drive systems, engine and future technology systems. Support complex technical issue resolution.
Research, investigate and troubleshoot product concerns. Drive root cause analyses by using AGCO´s systems and tools. Collaborate with engineering, production, quality and other departments when solutions are not documented or available.
Provide and maintain technical documentation, create knowledge articles and service information to support future troubleshooting and improve knowledge by sharing information across the organization.
Support product and quality improvements, dealers service capability and their professional growth.
Be motivated and a product expert through training participation, field visit experiences and other participation in technical support initiatives.
Your Experience and Qualifications
Comprehensive technical knowledge in harvesting equipment and combines, including experiences in mechanical, hydraulic and electronic systems. The ability to diagnose and resolve complex technical issues.
Practical experience on fixing technical problems and structured repair action is appreciated.
Strong understanding of service operations and parts management processes.
Experiences of harvest season behavior, agriculture and farmer´s need to effectively support dealers and customers.
Excellent interpersonal and communication skills, with the ability to collaborate and communicate effectively with dealers, customers, engineering teams and other stakeholders at all organizational levels.
Commercial awareness with a solid understanding of agriculture dealer networks, customer requirements and the business impacts from service, related to product performance and final customer.
Advanced PC and Microsoft Office skills, beneficial in having experience with diagnostic and reporting tools.
Fluent in spoken and written Italian and English languages
Your Benefits
Attractive, fair remuneration including participation in our bonus scheme
Balance of work, family and free time due to flexible working time and the possibility of remote work
Private health insurance with partial coverage of medical expenses.
Canteen with meal allowance.
Compensation
Applicable salary range: €35000- €55000 gross annual salary.
The compensation range specified in this job posting represents an indicative range for the role. Final remuneration will be defined based on the selected candidate’s experience, skills, and qualifications, in compliance with applicable EU pay transparency and pay equity regulations.
Your Workplace
This role follows AGCO’s on-site work model, with employees primarily working from an AGCO location a minimum of 4 days per week to support collaboration and teamwork from our Breganze site.
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
Join us as we bring agriculture into the future and apply now!