About this role
Opportunity Overview
Teradyne’s Product Support Group plays a crucial role in driving customer success by ensuring field readiness for new product launches, integrating serviceability and enhancements into product designs, and delivering exceptional service, documentation, and training.
- The Teradyne Product Support Engineering team is seeking a highly motivated, energetic, and technically driven Engineer to provide world-class support for the current and future generations of Teradyne Semiconductor Test Products.
- This role requires an in-depth knowledge of Teradyne’s product offerings and a strong desire to deliver timely solutions in an evolving customer landscape.
- Be recognized as a subject matter expert across a wide range of new and existing Teradyne platforms.
- Engage with the Product Development and NPI teams to influence and prepare new products for successful deployment to the field.
- Develop training materials and conduct training to spread knowledge to all field service engineers worldwide.
- Provide timely and accurate support to field organizations in response to a wide array of customer issues.
- Identify opportunities to use technology to improve the way that we deliver support to our customers.
- Develop and update service documentation for field installations and preventive maintenance.
- Analyze trends and identify opportunities to improve the reliability of our systems.
All About You
We seek individuals who share our passion for excellence and customer success. If you are ready to take on this exciting opportunity, take a closer look at the qualifications and skills required for the role.
- Bachelor’s degree in electrical/computer engineering.
- 8–15 years of relevant industry experience.
- Expertise in technical areas including Power, Embedded, and Networking.
- Exceptional critical t