About this role
Job title: Product Support Engineer
About the Role The Teradyne Memory BU product support team is seeking a highly motivated, energetic, technically driven product support engineer to provide world class support to the current and future generations of Teradyne Semiconductor Memory Test Products.
What You'll Do
- Manage customer requests, product escalations, and service emergencies
- Provide product support to new installations, and all active installed base
- Support Engineering with customer floor plan and first site kit development
- Coordination with Test Cell Partners (Probers / Handlers / Manipulators / etc.)
- Coordinate and support PUP and PIP activities at international sites as needed
- Participate in new product definition and coordinate EHS requirements between Engineering and Customers
- Lead new product installation and ensure successful bring up of new products
What We're Looking For
- 5-15 years of product support/service experience in the semiconductor test industry
- Strong communication, organizational and multi-tasking ability
- Ability to schedule and manage small projects
- Experience in complex Electro-Mechanical assembly with mechanical and electrical knowledge
- Prefer prior knowledge and experience in ATE (Automatic Test Equipment) industry
- Flexible to work at multiple time zones and travel as needed
- Worldwide travel 10~20%, meeting customers, and resolve problems at customer sites
Nice to Have
- Prior knowledge and experience in ATE industry (preferred)
Compensation & Benefits
- Not specified