Product Support Engineer

Product Support Engineer

Project description

DXC Luxoft has one of the world's leading Murex practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade, and migration. We provide end to end project services and have delivered over 200 successful Murex projects across all major asset-classes and sectors including investment banking, asset management, corporate treasury and insurance.

Responsibilities

• To track and be responsible for providing optimum service levels for day-to-day production support.
• Able to write scripts using shell/ Python, etc., for monitoring, system troubleshooting, and maintenance operations.
• To collaborate with third party vendor/other support teams to provide a seamless support model for the business.
• Experience working in Elastic Search for logging, monitor systems & services.
• Understanding the CI/CD pipeline, deployment process to assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
• Able to take ownership of high-severity issues and follow through to closure, answerable to business users and provide strategic long term solutions and participate in RCA and provide pre-emptive solutions for production stability.

Skills

• Must have

• 0 to 2 years of experience in SQL, Unix Shell scripting, Linux

• Providing production support on the issues related to EOD failure, report failure, VAR EOD failures

• Able to debug issues in SQL, shell scripts

• Able to write Linux/Unix shell scripts, SQL

• Problem-solving skills to solve day-to-day BAU issues

• Nice to have

• Knowledge of Murex application supporting VAR module

• Murex UAT environments setup and troubleshoot issues

• Demonstrate ownership and responsibility in all assignments

• Excellent communication skills

• Other

• Languages

• English: B2 Upper Intermediate

• Seniority

• Junior

• Singapore, Singapore

• Technical Support (SL2)

• BCM Industry

• Note: This version excludes apply information and personal contact details.